Inside Sales Supervisor

Nefco•Canton, MA

13d

About The Position

The Inside Sales Supervisor is responsible for overseeing specific group of Inside Sales Representatives, with ultimate responsibility for driving sales and profitability for their specific market segment.

Requirements

Demonstrate strong ability to work in fast pace, high pressure environment.
Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource.
Planning, Eclipse, as well as the Microsoft Office Suite.
Excellent verbal and written communication skills.
Strong customer service skills.
Maintains excellent regular attendance, punctuality at work to ensure a high quality and timely response for customers
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
5-7 years of work experience (preferably in construction supply sales)

Responsibilities

Weekly Sales Management and Meeting Agenda discussion with Director of Inside Sales
Work directly with Director of Inside Sales to coach Branch inside sales representatives to successfully improve and implement NEFCO's price quote preparation, procedures, and processes
Focus all daily/weekly activities towards Branch Sales$/GP$/GP% goals
Review daily Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representatives for Branch specific tickets
Review daily Branch sales reports looking for pricing discrepancies and monitor GP% for Branch 6 sales tickets
Review weekly Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representative for Branch specific tickets
Supervise Branch Inside Sales Representatives; review pricing requests queued from Branch Inside Sales Representatives
Assist Inside Sales Representatives as required in determining alternative product solutions
Work with Operations Manager and Customer Service in a cooperative manner to improve our service to our customers
Receive and process requests directly from customers and outside sales (via phone, email, website ordering) for price quotations, product availability, and orders in a timely manner - specifically key regional customer accounts
Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed
Meeting and exceeding top and bottom-line sales and gross profit goals both individually and as a cohesive unit
Develop job-based distribution strategies for key commercial construction projects
Sell and service customers providing pricing and product application information
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
Input all orders into sales order system in a timely manner
Schedule orders according to customer requirements
Source materials that NEFCO does not keep in stock through interaction with purchasing team
Communicate consistently with Customers, Outside Sales Representatives, Director of Inside Sales and Operations Managers
Keep supervisors apprised of customer issues as warranted
Provide promotional literature and product information as requested
Maintain proficiency in NEFCO website, promotions, product catalogs, Eclipse, Microsoft Office Suite
Maintain product and industry proficiency via training on various vendors product platforms and Evergreen Marketing Group, as needed; and Attend weekly sales and managers' meetings
Completion of all assigned NEFCO trainings
Monitor and enforce all NEFCO training initiatives for associates under your supervision
Assist in implementation of new training and enhance existing training processes for associates under your supervision
Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete
Approve employee timecards at the end of each period, prior to supervisor deadline
Work with employees to resolve errors (missing punches, adjustments, etc.)
Review and approve PTO requests