Inside Sales Supervisor

JB Poindexter & Co • Bowmansville, PA

2d

About The Position

The Inside Sales Supervisor is responsible for managing the RTE inside sales personnel across all Channels (Dealer, Fleet, Municipal) and the implementation and maintenance of the processes required to ensure standardized work across all sites in the company. This position reports through Sales and is key to insuring quotations, order entry and communications are completed in a timely fashion for our customers – both internal and external. Significant knowledge of RTE products and processes is necessary in addition to strong communication and problem-solving skills.

Requirements

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment
• Prior experience successful managing a team of direct reports

Nice To Haves

• Experience in the truck equipment, OEM automotive or similar industry - preferred
• Manufacturing industry or background experience preferred

Responsibilities

• Assign inside sales personnel to outside sales personnel based on skills required to support customers.
• All RTE quotes begin with the inside sales department working with outside sales and culminate with inside sales entering the orders once signed quote is received.
• Provide training necessary for team to perform functions necessary to support sales and customer needs
• Work closely with Sales Directors to insure customer quotes and orders are processed in a timely fashion
• Organize process for requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
• Work closely with the Estimating leadership and team to insure process for quotation hand off (when required) is both timely and accurate
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
• Assist outside sales with technical inquiries to facilitate an accurate design for our customers
• Communicate directly with customers when required to clarify specifications or explain exceptions to their request
• Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
• Insure quotations are completed in a timely manner, continually updating the system and the sales representative if delays are anticipated

Benefits

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tuition Reimbursement
• 10 Paid Holidays
• Paid Training and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees