Supervisor Inside Sales Advisors

Blue Cross and Blue Shield of Kansas•Topeka, KS

6d•Hybrid

About The Position

The Supervisor of Inside Sales Advisors will lead a team of Inside Sales Advisors who engage in direct selling, cross selling, and up selling BCBSKS products that meet the needs of our customers. Through strong leadership and coaching, the Supervisor of Inside Sales Advisors ensures that their team offers a customer experience on every call that is consistent with the BCBSKS values and principles, while promoting and selling products. “This position is eligible to work onsite or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.” Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. Why Join Us Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. Family Comes First: Total rewards package that promotes the idea of family first for all employees. Professional Growth Opportunities: Advance your career with ongoing training and development programs. Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. Trust: Work for one of the most trusted companies in Kansas Stability: 80 years of commitment, compassion and community Compensation $85,600 – $107,000 annually Exempt 16 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts. What you’ll do People Leadership & Supervision: Full people-management responsibility including hiring, performance management, coaching, development, discipline, terminations, promotions, and back up the manager as needed. Coaching, Training & Development: Identify performance gaps and training needs; create, document, and execute coaching plans; develop and deliver sales training materials; follow up on action plans. Sales Performance & Quality Oversight: Ensure Sales Advisors consistently meet company performance standards and MTM goals through monitoring, root-cause analysis, quality initiatives, and ongoing coaching. Customer & Escalation Management: Handle escalated customer inquiries professionally; intervene in complex cases; make management-level decisions and exceptions when required. Sales Effectiveness & Product Integrity: Monitor advisor interactions to ensure accurate product representation; evaluate effectiveness of sales materials and processes to improve the customer sales experience. Systems, Tools & Analytics: Utilize multiple systems and platforms (e.g., Avaya, Verint, Tableau, databases, and Microsoft applications) to monitor performance, track metrics, and optimize efficiency. Cross-Functional Collaboration: Serve as a liaison between Individual Sales and other departments; support timely resolution of inquiries; represent the department in meetings. Compliance, Licensing & Security: Obtain and maintain applicable insurance licenses; ensure compliance with corporate policies, regulatory requirements, confidentiality, data security, and business continuity standards. Operational & Administrative Responsibilities: Maintain accurate documentation, performance tracking, and reporting; support special projects; ensure regular attendance and professional conduct. Team Engagement & Business Support: Promote a positive company image; work effectively both independently and within a team; step into sales or supervisory roles when business needs require.

Requirements

Regulatory & Product Knowledge: Thorough knowledge of Senior Market benefits, multiple lines of business, and applicable State and Federal regulations, including Medicare, CMS, and compliance requirements.
Licensing & Certification: Ability to obtain and maintain a Kansas Health and Life Insurance license and annual Part D/Medicare Advantage certifications.
Technical & Systems Proficiency: Strong PC skills with the ability to effectively use and learn multiple business systems, databases, call‑recording tools, analytics platforms, and Microsoft Office applications.
Leadership, Coaching & Development: Proven ability to motivate, coach, train, and develop employees while building high‑performing teams and fostering cross‑departmental collaboration.
Customer Focus & Problem Resolution: Strong customer service orientation with the ability to recognize customer needs, resolve issues effectively, and apply sound judgment within company policies.
Analytical & Organizational Skills: Demonstrated strengths in analysis, goal setting, planning, prioritization, time management, and attention to detail.
Communication & Interpersonal Skills: Excellent written and verbal communication skills with outstanding interpersonal abilities and professionalism.
Judgment, Independence & Teamwork: Ability to exercise sound business judgment while working effectively both independently and in a team environment.
Professionalism & Reliability: High standards of professionalism, confidentiality, consistent attendance, and a strong commitment to meeting or exceeding corporate performance metrics.
High school diploma or equivalent required.
Minimum 3 years’ experience in sales, sales leadership, or as a call center supervisor required.

Nice To Haves

Minimum 1 years’ experience in a leadership, coaching, or supervisory role preferred.

Responsibilities

People Leadership & Supervision: Full people-management responsibility including hiring, performance management, coaching, development, discipline, terminations, promotions, and back up the manager as needed.
Coaching, Training & Development: Identify performance gaps and training needs; create, document, and execute coaching plans; develop and deliver sales training materials; follow up on action plans.
Sales Performance & Quality Oversight: Ensure Sales Advisors consistently meet company performance standards and MTM goals through monitoring, root-cause analysis, quality initiatives, and ongoing coaching.
Customer & Escalation Management: Handle escalated customer inquiries professionally; intervene in complex cases; make management-level decisions and exceptions when required.
Sales Effectiveness & Product Integrity: Monitor advisor interactions to ensure accurate product representation; evaluate effectiveness of sales materials and processes to improve the customer sales experience.
Systems, Tools & Analytics: Utilize multiple systems and platforms (e.g., Avaya, Verint, Tableau, databases, and Microsoft applications) to monitor performance, track metrics, and optimize efficiency.
Cross-Functional Collaboration: Serve as a liaison between Individual Sales and other departments; support timely resolution of inquiries; represent the department in meetings.
Compliance, Licensing & Security: Obtain and maintain applicable insurance licenses; ensure compliance with corporate policies, regulatory requirements, confidentiality, data security, and business continuity standards.
Operational & Administrative Responsibilities: Maintain accurate documentation, performance tracking, and reporting; support special projects; ensure regular attendance and professional conduct.
Team Engagement & Business Support: Promote a positive company image; work effectively both independently and within a team; step into sales or supervisory roles when business needs require.