Inside Sales Supervisor

Empire Today•Northlake, IL

55d

About The Position

Ready to grow your career? Empire Today is seeking an Inside Sales Supervisor to join our exciting, highly skilled Customer Engagement Team. The Inside Sales Supervisor will be responsible for ensuring execution of sales initiatives, team performance, and customer satisfaction as well as coaching and leading inside sales agents and teams. We offer: Health benefits. 401K plan. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

Requirements

Bachelor's degree in business, marketing, or related field preferred.
3+ years' experience in a customer engagement center, with at least 1 year in a supervisory or leadership role.
Strong leadership and team development skills.
Advanced proficiency in CRM platforms, reporting tools, and Microsoft Office Suite.
Proven track record of driving performance and customer retention.
Ability to travel at least 60% of the time.

Responsibilities

Lead/coach Inside Sales associates with the goal of meeting/exceeding sales targets while providing exceptional customer service.
Review performance metrics and provide feedback and development plans for associates.
Assist Director and Manager on developing/implementing sales strategies.
Analyze sales data to identify trends, forecast performance, and recommend strategic adjustments.
Monitor inbound and outbound communications with a focus on effective customer engagement and timely follow-through.
Handle escalated customer issues and ensure resolution supports long-term customer relationships.
Conduct regular coaching sessions around sales techniques, CRM usage, and customer engagement.
Oversee staffing, scheduling, and resource allocation to ensure business needs are met.
Track/report on team performance.
Foster a culture of accountability, collaboration, and continuous improvement.