Inside Sales Supervisor - Snapshot (Remote)

Waste Management, Inc. (WM)•Phoenix, AZ

9d•$70,100 - $90,000•Remote

About The Position

Supervises the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue. This position is a remote opportunity that will require occasional travel to the Phoenix Sales Center office.

Requirements

Bachelor's Degree (accredited) or in lieu of a degree,
High School Diploma or GED (accredited)and four (4) years of relevant work experience.
2 years direct business-to-business sales (in addition to education requirements).

Responsibilities

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Area Sales Manager to help resolve escalated or unique customer issues.
Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
Participates in training and coaching the Inside Sales staff.
Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.