Inside Sales Specialist

Morris-Jenkins•Charlotte, NC

3d•$100,000

About The Position

You’re a strong communicator with a gift for overcoming objections. How would you like to be an Inside Sales Specialist? We’re looking to fill a 10am-6:30pm shift! Sometimes, we’ll have a residential specialist or a technician out to a customer’s house and the customer decides not to go with a repair or replacement. When they don’t get back to us within a few days, our Inside Sales Specialists jump in to recover the sale! Your Role As an Inside Sales Specialist: You’ll contact customers via phone, email, chat, or text. You know how to explain complicated problems in ways that are easy to understand. You’re level-headed and easy to talk to, and that’s gonna go far here! [AH1] [JP2] You’ll educate customers on repairs or replacement options. You know how stressful it can be when something is wrong with someone’s house, and you’re good at making people feel understood and taken care of! You’ll finalize tickets and set up the next steps for sales. Whether the next step for the customer is to talk to sales, get a tech out to their home, or schedule an installation, you’ll make sure all the details are in place. You’ll keep detailed records of customer interactions. The more details we have about a customer’s situation and decisions, the better we can help them later! Other Highlights of the Job You love teaching others and hyping up the people you work with! When you’re talking to a customer, you get to talk about how great Morris-Jenkins is and how we’re the right ones to solve their problems. You get a rush whenever you successfully overcome objections, and you know how to persuade people without being pushy. You’ll be making over $100k (hourly plus commission). HVAC, plumbing, and electrical services are SO important to our community. It’s not just a matter of comfort for families in the Carolinas, but it’s a matter of safety! We make sure home is somewhere families feel safe and comfortable all year round. When you work at Morris-Jenkins, everyone is involved in the process in some way, and everyone is important. Here, you’ll make a difference! Morris-Jenkins has won Top Workplace USA awards year after year! All About YOU You’re a great listener. This position is all about the details, and you’re great at picking the little things out of a conversation! This skill helps you give customers exactly the answers they need to feel good about a decision. You’re patient and great at breaking things down so they’re easy to understand. The customers you’ll be calling are ones that we’ve visited, but that haven’t gone with a repair or installation we suggested just yet. You’ll help answer their questions and offer any additional information they might need to help them make an educated decision for their home. You’re decisive, quick-thinking, and easy to talk to. You make customers feel at ease right away! You like learning. If you’re gonna teach customers about the benefits of repairs and replacements, it’s a good idea to learn more about it yourself! Morris-Jenkins won Top Workplace in the USA in 10 times!! You’re a great communicator looking for a growing company with lots of earning opportunities. You want a fun challenge that lets you interact with people and educate them on ways to improve their homes. Does this sound like the perfect fit or what! Submit your application online today!

Requirements

Exceptional sales closing and customer service skills with a proven track record of success
Excellent oral and written interpersonal communication skills and persuasive charisma
Ability to manage sensitive and critical client information
Demonstrated competency in Windows based environment, Microsoft Excel, web-based applications, keyboarding proficiency, internet savvy and use of automated systems
Commitment to company values
High school diploma or GED
Ability to fluently speak, read, and write in the English language