Inside Sales Specialist

Sartorius•Bohemia, NY

3d•$90,000 - $135,000•Hybrid

About The Position

Sartorius is seeking an Inside Sales Specialist for a hybrid-based role to help accelerate revenue growth by supporting a targeted portfolio of small and start‑up accounts. In this position, you will strengthen customer relationships, collaborate closely with field-based Sales Specialists, and contribute directly to achieving annual sales targets within the designated business area. A key focus of the role is driving the renewal of Service Level Agreements (SLAs) for preventative maintenance, ensuring continuity of service and high customer satisfaction. Sartorius is seeking an Inside Sales Specialist for a hybrid-based role to help accelerate revenue growth by supporting a targeted portfolio of small and start‑up accounts. In this position, you will strengthen customer relationships, collaborate closely with field-based Sales Specialists, and contribute directly to achieving annual sales targets within the designated business area. A key focus of the role is driving the renewal of Service Level Agreements (SLAs) for preventative maintenance, ensuring continuity of service and high customer satisfaction. The role includes reviewing Service quotes to ensure accuracy and compliance with established service‑level parameters. It also involves identifying opportunities for planned maintenance and preparing corresponding service contract (SLA) quotations for smaller accounts and start‑ups. The position reports directly to the Service Sales Manager. Strong organizational skills and a high level of customer focus are essential to respond to incoming requests promptly and professionally. This is a Hybrid role located in either our Bohemia, NY or Newark, DE location.

Requirements

Associate degree in Business Administration, Marketing, or a related discipline, or an equivalent combination of at least 2 years of industry experience and/or technical or military training
3+ years of experience in Sales or Sales Support, ideally within the biopharmaceutical sector
Strong command of Microsoft Office applications, including Outlook, Word, and Excel
Excellent written and oral communication skills
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Support the field sales team with small or one-off renewals or basic contracts
Maintain the team e-mail box and assign as necessary to field sales specialist
Be first point of contact for new leads and provide first response information in conjunction with Service Sales Manager
Support field sales specialist with legal issues, i.e. Terms and Conditions, MSA and associated work
Help support Pipe Drive and Panda Doc
Develop targeted sales campaigns in conjunction with in-house marketing
Support various industry events and trainings
Actively participate in weekly departmental conference call and bi-weekly service contract discussions
Monitor service contract reports and assign upcoming renewals as required
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by e-mail and phone
Ensure status of milestones is communicated internally and externally.
Other duties as assigned
Occasional travel (10% domestically and or internationally), Valid Driver's License and Passport

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service