Inside Sales Specialist

Synchrony • Town of Draper, WI

1d • Hybrid

About The Position

This Inside Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals. This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio. We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.

Requirements

• Minimum of 1 year of telephone sales/field sales experience in financial services industry; or related industry
• Minimum of 3 years sales experience if unrelated industry
• Demonstrated ability to use various software programs including; Salesforce, Business Center, RAPID, Proficient in MS Office applications (Word, PowerPoint, and Excel)
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
• Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
• Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
• All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
• Legal authorization to work in the U.S. is required.

Nice To Haves

• BA or BS degree
• Spanish/English fluency
• CRM experience (Sales Force preferred)
• Professional and consultative selling skills with emphasis on influencing others to take action
• Ability to work in a team
• Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone
• Excellent written and verbal skills
• Excellent telephone etiquette
• Excellent organizational and follow-up skills
• Ability to manage multiple priorities
• Willingness to work a flexible schedule, which may include overtime and weekends
• Self-motivated
• Strong problem-solving skills.

Responsibilities

• Own a defined territory / set of accounts
• Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
• Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
• Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
• Support sales and marketing campaigns
• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
• Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and Webex.
• Support follow up training as required
• Provide support in a regional territory, either by supporting the Field Sales Manager (FSM) or by independently overseeing a remote zone
• Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
• Assist in client escalation and resolution processes
• Deliver on Quality Assurance standards set forth by the organization
• Capture all client interactions in Salesforce
• Perform other duties and/or special projects as assigned

Benefits

• Annual bonus based on individual and company performance
• Flexibility to work from home near one of our Hubs or come into one of our offices
• Inclusive culture
• Employee Resource Groups (ERGs)
• Support and encouragement at all levels of the organization
• Tools and technology to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees