Inside Sales Specialist-Pap Re-Sply

VieMed Careers•Lafayette, LA

About The Position

Essential Duties and Responsibilities: Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time. Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets. Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders. Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction. Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders. Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply. Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion. Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes. Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation. Other duties as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Requirements

High School Diploma required
Proficient computer skills and knowledge of Microsoft Office
One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry

Nice To Haves

Associate’s degree from an accredited college is preferred
B2B or B2C sales experience is preferred
Excellent verbal and written communication skills and customer service skills
Product knowledge of CPAP equipment and services
Self-motivated with a strong drive for sales results
Ability to work independently and collaboratively within a team
Strong analytical and problem-solving skills with attention to detail
Possesses mental alertness and ability to properly handle confidential information
Bilingual (English/Spanish) is a plus
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m.

Responsibilities

Manage a high volume of inbound/outbound calls in a fast-paced environment
Document all call activity and patient/referral interactions in the CRM in real time
Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets
Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders
Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction
Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders
Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items
Collect patient credit card information and potential payments
Answer patient questions and suggest alternative equipment when reimbursement limitations apply
Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion
Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes
Use team/company communication systems and participate in meetings as requested
Diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation
Other duties as assigned