Inside Sales and Service Representative

Ingersoll Rand • Hudson, MA

65d • Onsite

About The Position

This is an Inside Sales & Service - Completes position based out of the Marlborough Customer Center. This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Requirements

• High school diploma or GED required
• Associates Degree or 2-3 years of relevant experience required
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
• Excellent verbal and written communication skills
• Customer service focus - understand the need, solve problems, and respond in an efficient manner
• Organizational skills - ability to manage time and multi-task.

Nice To Haves

• Bachelor's Degree preferred
• Technical background highly preferred
• SalesForce, CRM, and Oracle experience is a plus.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Benefits

• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.
• These benefits are our commitment to you, so you can be your best at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 1-10 employees