Inside Sales & Security Compliance Manager (Traverse City, Michigan, United States, 49684)

Timken Co. (The)•Traverse City, MI

49d

About The Position

Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. The Inside Sales & Security Compliance Manager oversees the Customer Service/Inside Sales Team, Export Compliance & Duty Drawback, and Security Compliance related to Defense Contractor regulation. Responsibilities include: Inside Sales/Customer Service: Manages a team of 7 customer service representatives, including training, development, tracking of key metrics; facilitates continuous improvement activity within direct function & related functions of the business Order & Quote Management - Manages daily priorities for quote & order processing, ensures throughput, reviews & approves limits of authority, cancellations, credits, etc. Contract Review & Negotiation - Manages comprehensive contract reviews, PO's, exceptions, terms & conditions, special clauses, and customer specifications Project Management - Acts as project manager for key customer/large accounts Customer & Territory Sales Relations - Acts as primary liaison with customers on conflict resolution, open orders, adjustments, lead time adjustments, etc. Security Compliance: Represents Cone Drive in the development, implementation, and maintenance of security procedures covering the safeguarding of controlled technical data (CTD), including controlled unclassified information, as required at their local facility and any designated locations. Assures that the facilities comply with the regulations governing controlled unclassified information and with Defense Counterintelligence and Security Agency (DCSA) regulations governing classified information. Administers day-to-day security programs in coordination with the Drives Systems & Services Facility Security Officer: program reviews, document control system(s) including receipt/dissemination/destruction of physical documents, maintaining physical mail logs (as applicable), audits & self-inspections, investigative reviews & reports, manage incoming and outgoing visit requests, and access to restricted areas of the facilities, and to assure that assets containing CTD are secured Export Compliance & Regulatory Compliance: Ensures Company compliance with export regulations (ITAR, EAR99, etc.), export shipping documentation, duty drawback, conflict minerals, end use approvals, etc.

Requirements

Bachelors Degree in Business Administration, Engineering, or a related field; or equivalent combination of education & experience
10 to 12 years related experience in inside sales & customer service; manufacturing experience preferred
Strong understanding of business processes & commercial activity
Knowledge of federal regulations pertaining to export compliance and security
Excellent communication & organizational skills
Strong customer interface skills & problem solving
Ability to lead a team to excellent results with a focus on continuous improvement

Responsibilities

Manages a team of 7 customer service representatives, including training, development, tracking of key metrics; facilitates continuous improvement activity within direct function & related functions of the business
Manages daily priorities for quote & order processing, ensures throughput, reviews & approves limits of authority, cancellations, credits, etc.
Manages comprehensive contract reviews, PO's, exceptions, terms & conditions, special clauses, and customer specifications
Acts as project manager for key customer/large accounts
Acts as primary liaison with customers on conflict resolution, open orders, adjustments, lead time adjustments, etc.
Represents Cone Drive in the development, implementation, and maintenance of security procedures covering the safeguarding of controlled technical data (CTD), including controlled unclassified information, as required at their local facility and any designated locations.
Administers day-to-day security programs in coordination with the Drives Systems & Services Facility Security Officer: program reviews, document control system(s) including receipt/dissemination/destruction of physical documents, maintaining physical mail logs (as applicable), audits & self-inspections, investigative reviews & reports, manage incoming and outgoing visit requests, and access to restricted areas of the facilities, and to assure that assets containing CTD are secured
Ensures Company compliance with export regulations (ITAR, EAR99, etc.), export shipping documentation, duty drawback, conflict minerals, end use approvals, etc.

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