Inside Sales Representative

Circle K•Raleigh, NC

About The Position

Inside Sales Representative Job Description ESSENTIAL RESPONSIBILITIES Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges. Maintains industry knowledge including knowledge of competitive landscape. Demonstrates the ability to gather and submit detailed business information for underwriting and pricing. Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential. Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers. Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources. Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio. REQUIREMENTS High School diploma or equivalent 1-2 years of related sales experience Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers Excellent Product and Process knowledge Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale Time management and work prioritization skills Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc) Handles complex or unusual situations with ease Identifies opportunities to sell/retain a customer Identifies and takes action to improve process or situation Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership Must successfully pass a background investigation Preferred Qualifications College degree Previous customer facing phone work Coaching experience or ambition preferred Experience with Salesforce CRM Must be computer literate in Word, Excel, Access and PowerPoint Must be able to perform the essential duties and responsibilities as described above. Must be able to follow state, federal and company guidelines. #LI-KL1 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Our mission at Circle K is to make people's lives a little easier every day. Our global family of 130,000 people in over 16,000 stores and 26 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together. To return to the list of job postings, click here.

Requirements

High School diploma or equivalent
1-2 years of related sales experience
Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
Excellent Product and Process knowledge
Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale
Time management and work prioritization skills
Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
Handles complex or unusual situations with ease
Identifies opportunities to sell/retain a customer
Identifies and takes action to improve process or situation
Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
Must successfully pass a background investigation

Nice To Haves

College degree
Previous customer facing phone work
Coaching experience or ambition preferred
Experience with Salesforce CRM
Must be computer literate in Word, Excel, Access and PowerPoint
Must be able to perform the essential duties and responsibilities as described above.
Must be able to follow state, federal and company guidelines.

Responsibilities

Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts.
Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.
Maintains industry knowledge including knowledge of competitive landscape.
Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.
Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.
Anticipates and seeks out potential customers’ objections and concerns.
Responds to unexpected or challenging questions, price questions, and objections.
Understands and leverages the relationship between benefits, value, and price to acquire new customers.
Coordinates the implementation and delivery of Circle K products to new customers.
Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis.
Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction.
Follows up on customer issues to ensure resolution through appropriate internal and external resources.
Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers.
Builds sufficient pipeline of new customers to maintain portfolio.