Inside Sales Representative — Test & Inspections

SSI Fire & Safety Holdings, LLC. • Memphis, TN

6d • $65,000 - $85,000 • Onsite

About The Position

As an Inside Sales Representative – Test & Inspections, you will manage inbound inquiries, support outside sales representatives, and help ensure customers receive accurate quotes, proposals, and service information.
You’ll collaborate closely with service, scheduling, and billing teams while maintaining accurate customer records in our CRM. This role is critical in delivering a positive customer experience and supporting continued growth.

Requirements

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Proficiency with CRM systems (HubSpot highly preferred).
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and time-management skills.
• Ability to collaborate effectively in a team-oriented environment.
• Proficiency with Microsoft Outlook, Excel, and Word.

Nice To Haves

• Experience within service, construction, or life-safety industries is a plus.

Responsibilities

• Manage inbound sales calls and electronic inquiries through HubSpot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow-up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Coordinate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

Benefits

• Competitive base pay + commission structure
• Monday–Friday schedule
• Opportunity to contribute to a mission-driven organization protecting lives and property

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed