Inside Sales Representative

Rossen Law Firm • Fort Lauderdale, FL

1d • Onsite

About The Position

Rossen Law Firm, South Florida’s fastest-growing criminal-defense team, is seeking an in-office Client Care Specialist (Inside Sales Rep) to handle warm, inbound leads. This role is crucial for converting qualified calls into signed clients on the first call by running case evaluations, calming fears, building trust, quoting fees, handling objections, and collecting payments. It offers a mission-driven opportunity to help people get a second chance, with no cold prospecting, a clear path to a six-figure salary by year 2, and world-class sales training within an A-Player culture that values openness, teamwork, action, and commitment.

Requirements

• 1 to 3 years of high-ticket phone sales or intake with a history of 35%+ close rates
• Persuasive empathy: you calm fear, build trust, and confidently ask for payment
• Objection-handling prowess (price, spouse, shopping around) without discounting
• Tech agility
• Must be bilingual in English/Spanish

Responsibilities

• Grab warm, inbound leads the minute they come in
• Run a case evaluation that calms fear and builds trust
• Quote the fee, handle objections, and collect payment on the spot
• Answer inbound calls, chats, and web forms
• Run a phone case evaluation to confirm legal fit and urgency
• Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call
• Generate and send contracts via Conga/DocuSign, ensuring immediate signature
• Warm-transfer signed cases to the assigned attorney and case manager, staying available for expert-level follow-ups
• Keep crystal-clear notes in Salesforce and update KPI dashboards daily
• Run follow-up call/text/email cadences for prospects who haven’t signed yet
• Partner with attorneys during subject-matter-expert calls to help secure retainer agreements
• Share "voice-of-client" insights with Marketing and leadership to sharpen campaigns and offers
• Meet or exceed 95% evaluations held, 40% close rate, and a 48-hour average close time

Benefits

• Mission-Driven: Every sale you close gives someone a second chance
• Inbound Only: No cold prospecting. You’ll work 17 to 20 warm leads each week
• Six-Figure Path: Clearly defined path to earning a six-figure salary by year 2
• World-Class Training: Professional sales coaching and weekly skill labs
• A-Player Culture: We live by five core values: Open & Honest · Team‑First · Take Action · Play All‑In · Get to Yes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed