Inside Sales Representative
About The Position
As an Inside Service Representative I at Super-Sod, you’ll be the face of our brand, providing exceptional customer service to both residential and professional landscaping customers. From greeting walk-ins to processing orders, assisting with product inquiries, and helping maintain a clean and welcoming storefront, you’ll play a vital role in ensuring every customer has a positive, helpful experience. If you’re a great communicator with a passion for customer care, this is your chance to grow with a team that values service, teamwork, and turfgrass expertise. The Inside Service Representative I interact face-to-face with new and existing customers (both landscapers and residential) while providing exceptional customer service within a retail environment.
Requirements
- Excellent customer service skills.
- Good verbal communication skills.
- Ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Knowledgeable about company’s products and services, and customer-related policies.
- High school degree and business discipline.
- Customer Service experience.
- Must be 18 years of age or older.
- Pre-employment background check and drug screening required.
Nice To Haves
- Experience with turfgrass sod and seed in a retail setting.
- Additional education in turf management, horticulture, or similar field of study.
- Bilingual skills in English / Spanish are a big plus.
Responsibilities
- Greets customers as they enter the Super-Sod stores.
- Operates curbside, counter sales and on the yard as needed.
- Collects information specific to the customers’ lawn care needs both in-person and over the phone; directs request to appropriate turfgrass professional.
- Processes orders using Point of Sale system.
- Assist customers with questions relating to delivery, availability or price discrepancies.
- Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
- Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.
- Communicates with Company Call Center and Service team members through digital internal communications boards.
- Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
- Processes product returns and reimbursements according to Company policy and standard operating procedures.
- Identifies prices and services and tabulates requested quotes using internal pricing software.
- Communicates with members of other nodes to effectively support customer service and experience.
- Keeps management informed of all activity, including timely preparation of reports.
- Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers.
- Responsible for upholding a safe culture and work environment at the location.
- Perform any other tasks assigned to support and improve the overall team operations.
Benefits
- Competitive Wages
- Flexible Paid Time Off
- Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
- Hourly Benefits Overview
- Salary Benefits Overview
- Access to Employee Marketplace
- Employer-sponsored discounts
- Health and Wellness programs
- Employee Assistance programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
