Inside Sales Representative

CPM Holdings•Harlan, IA

About The Position

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.

Responsibilities

Receive inbound phone calls from customers
Customer calls to place order
Customer returning goods previously sent
Customer calls to request warranty consideration
Customer calls to check shipments and delivery of existing orders
Customer complaints
Coordinate orders
Order entry of customer placed orders into computer system
Reviewing customer files and previously placed orders to validate new orders
Validate specifications of orders to our manufacturing requirements
Return Good Authorizations (RGA)
Write return goods authorization for returning product from the field
This may include warranty items, incorrect shipments or returns for credit
Warranty of Products
Give initial consideration of warranty from customer inquiry or complaint
Write RGA
Direct warranty consideration to Engineering department for analysis
Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
Coordinate sales from outside salespeople
Includes order entry from assigned territory
Coordinate orders and quotes from outside sales
Quotations
Gather information and specifications from prospective customers to write a quotation
Gather the information and pricing necessary to facilitate a proper and accurate quotation
Outbound calls
As time allows, calls will be made into assigned territory to solicit new customers
Return calls to customer inquiries
Calls to solicit freight quotations