Inside Sales Representative

Talbert Building Supply Inc•Asheboro, NC

29d

About The Position

POSITION OVERVIEW: The Inside Sales Representative - Durham is responsible for delivering the Talbert Difference to customers from the front counter. Interactions with customers will be face to face, over the phone, and through email. There will be interruptions throughout the day to service customers, work with vendors, and support the team through these different mediums. The position is responsible for selling an appropriate sales volume and product mix while optimizing gross margins to achieve personal and company goals.

Requirements

Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect & Trust
Must be organized and detail-oriented with a strong will to meet deadlines and goals
Must possess good interpersonal skills yet able to work alone
General computer skills are necessary with a background in Microsoft programs
Be able to use constructive feedback to improve job performance
Adhere to all company policies and procedures

Responsibilities

Assist customers with product inquiries and selections, quotes, orders, deliveries, returns and credits, general questions, and all other services necessary for an exceptional customer experience
Greet walk-in customers if not otherwise occupied, and be prepared to put non-urgent matters on hold to service a waiting customer
Answer sales and internal calls with a positive attitude and a willingness to assist
In coordination with management, set and work to achieve monthly sales and gross profit goals
Learn and use internal company systems and software with a focus on proficiency with our ERP system BisTrack
Monitor open orders, specials waiting for stock, backorders, pending credits, supplier returns, quotes, scheduled deliveries, and all outstanding work to ensure timely resolutions and customer service
Develop a mindset of continuous improvement especially as it pertains to building systems and product knowledge
Review quotes, orders, POs, vendor confirmations, and all process documents that require accuracy
Ensure that customers sign-off on specials (with detailed information) before placing the order with the supplier
Verify that Shipping and Receiving has accurate and timely information required to ship orders and receive POs
Learn to estimate jobs from plans and customer information – framing, siding, roofing, millwork, drywall, etc.
Submit customer job accounts to Accounts Receivable for approval and setup
Communicate with customers and team members to verify expectations are clear and aligned