Inside Sales Representative

Design Air HVAC Distributor•Madison, WI

62d

About The Position

Design Air is currently seeking an Inside Sales Representative to join our Kimberly team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.

Requirements

3 years related industry experience and/or equivalent field work experience
Ability to communicate with customers over the telephone, email and/or in person
Good listener with the ability to assess customer need
Goal driven, action oriented, self-motivated
Able to deal with a variety of people and situations in a positive and open minded manner
Well organized and represent the company in a professional manner

Nice To Haves

Knowledge of HVAC products preferred, but not required
Related degree is a plus

Responsibilities

Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
Assist customers in person with placing orders and/or answering questions
Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
Generate customer orders via phone and in person through recommending products based on their specific needs
Provide accurate information regarding item availability and timeline of ordering if required
Manage assigned house accounts with the goal of growth in sales
Assist warehouse with order pulling and processing based upon call volume
May perform special projects as assigned