Inside Sales Representative

Equipment Experts Inc.•Lakewood, WA

14h•$24 - $30

About The Position

The Inside Sales Representative is responsible for converting technician inspections and customer requests into approved work, managing customer communication through Work-in-Progress (WIP) meetings, onboarding new customers, and proactively driving fleet maintenance revenue. This role is a critical link between sales and service, ensuring that all identified work is accurately estimated, clearly communicated, and consistently followed through to approval or resolution. The Inside Sales Representative plays a key role in driving revenue, maintaining customer satisfaction, and ensuring a seamless customer experience from estimate to execution. This position is highly collaborative, internally and externally facing, and requires strong communication, organization, and follow-through. About Equipment Experts Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 and 2024 Best Companies to Work For! https://seattlemag.com/best-companies/sizes/small Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with Safety, Integrity, Communication, Alignment, Accountability, and are Results oriented.

Requirements

High School Diploma/GED
Ability to lift minimum of 10 pounds occasionally.
Wear required personal protective equipment as required.
Sit for multiple hours at a time.

Responsibilities

Deliver accurate, timely estimates based on technician inspections and customer requests
Maintain consistent and proactive communication with customers until all estimates are resolved
Successfully convert estimates into approved work to drive revenue
Conduct effective WIP meetings that provide clarity, build trust, and move work forward
Ensure all customer onboarding is smooth, professional, and aligned with company processes
Maintain complete and accurate tracking of all estimates, approvals, and declines
Capture customer feedback and escalate concerns to leadership when necessary
Demonstrate strong follow-through—no estimate or customer request is left unresolved
Build, review, and deliver accurate estimates based on technician inspections and customer requests, coordinating with Lead Tech and Parts for scope, pricing, and availability
Follow up consistently on all estimates until approved or declined, including coordinating with sales for larger opportunities
Convert approved estimates into service orders, collect deposits or submit for approval, coordinate parts ordering, and assign work for scheduling
Lead customer communication, including WIP updates, estimate discussions, and resolving concerns to ensure a strong customer experience
Manage onboarding of new customers from sales, setting expectations and ensuring a smooth transition into service
Proactively review fleet maintenance needs (PMs, DOTs, annuals) and perform outreach to drive recurring work
Maintain accurate tracking of estimates, approvals, and performance metrics, and capture/escalate customer feedback to leadership