Inside Sales Representative
About The Position
Customer focused approach Identify the needs of each customer and tailor specific solutions that create value, revenue, and profitability for Metalex. Interact directly with customers to provide status updates and fulfill service needs including but not limited to order processing and delivery timeline communications. Maintain product knowledge and understanding of customer needs/requirements. Maintain accurate customer profile information. Actively retrieve purchase orders from customer portals. Drive for results Develop and implement business plans and sales strategies for targeted accounts to achieve assigned sales goals. Consistently meet customer outreach objectives by actively contacting customers through phone calls, email and meetings. Maintain accurate, up-to-date records of customer interactions, pipeline, and sales activities. Meet and exceed sales results, company goals and customer satisfaction including customer scorecards. Collaboration Capture customer job and part information and accurately maintain updates within the Company’s processes and ERP system Oversee and ensure successful fulfillment of orders, working closely Production Planning, Warehousing and Purchasing to ensure on-time delivery and communicate changes or delays to the customer. Ensure accurate, detailed information to internal and external partners. Maintain adaptability – ability to work independently as well as a member of our team Manage all customer relationships with internal business partners to help ensure timely resolution of the order to cash process.
Requirements
- Bachelor’s Degree, preferably in Business, Communications or Marketing.
- 1-2 years Inside Sales experience preferred.
- Excellent verbal and written communication skills
- Good proficiency utilizing Microsoft Excel including V-lookups, Pivot tables, etc.
- CRM experience preferred
- SAP experience preferred
Responsibilities
- Identify the needs of each customer and tailor specific solutions that create value, revenue, and profitability
- Interact directly with customers to provide status updates and fulfill service needs including but not limited to order processing and delivery timeline communications
- Maintain product knowledge and understanding of customer needs/requirements
- Maintain accurate customer profile information
- Actively retrieve purchase orders from customer portals
- Develop and implement business plans and sales strategies for targeted accounts to achieve assigned sales goals
- Consistently meet customer outreach objectives by actively contacting customers through phone calls, email and meetings
- Maintain accurate, up-to-date records of customer interactions, pipeline, and sales activities
- Meet and exceed sales results, company goals and customer satisfaction including customer scorecards
- Capture customer job and part information and accurately maintain updates within the Company’s processes and ERP system
- Oversee and ensure successful fulfillment of orders, working closely Production Planning, Warehousing and Purchasing to ensure on-time delivery and communicate changes or delays to the customer
- Ensure accurate, detailed information to internal and external partners
- Maintain adaptability – ability to work independently as well as a member of our team
- Manage all customer relationships with internal business partners to help ensure timely resolution of the order to cash process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
