Inside Sales Representative

DSA Doors•Raleigh, NC

2d•Onsite

About The Position

DSA Doors is growing, and we’re looking for detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit. Why You’ll Love This Role: As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success. What You’ll Do: Customer Support & Standard Sales Be the first point of contact for customer calls and emails Prepare and send quotes, pricing, product info, and lead times Enter accurate customer orders in the CRM/ERP system Provide updates on order status, shipping, or changes Look for opportunities to upsell or add complementary products Keep detailed notes in the CRM for visibility and follow-up Coordinate with the sales team to ensure a smooth customer experience Send samples, catalogs, or product information as needed Custom Project Support Assist the Custom/Project Sales team with non-standard or unique customer requests Help prepare custom quotes, RFQs, and submittals Coordinate with Engineering, Operations, and Customer Service for accurate project details Track project timelines and ensure customers receive updates Support smooth handoffs from quote to production

Requirements

Associate degree or experience in inside sales or customer service
Strong communication skills and a customer-first mindset
Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Ability to stay organized, work efficiently, and manage multiple tasks
Associates degree or previous experience in customer service or inside sales
Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential

Nice To Haves

2+ years inside sales or customer service experience in selling doors or building materials industry
CRM and ERP experience

Responsibilities

Be the first point of contact for customer calls and emails
Prepare and send quotes, pricing, product info, and lead times
Enter accurate customer orders in the CRM/ERP system
Provide updates on order status, shipping, or changes
Look for opportunities to upsell or add complementary products
Keep detailed notes in the CRM for visibility and follow-up
Coordinate with the sales team to ensure a smooth customer experience
Send samples, catalogs, or product information as needed
Assist the Custom/Project Sales team with non-standard or unique customer requests
Help prepare custom quotes, RFQs, and submittals
Coordinate with Engineering, Operations, and Customer Service for accurate project details
Track project timelines and ensure customers receive updates
Support smooth handoffs from quote to production