Inside Sales Representative

Flow Control Group•Allen, TX

18h•Onsite

About The Position

As an Inside Sales Representative (ISR), you will be an important part of our sales and customer support team. Your role will include generating sales, building, and maintaining customer relationships. While providing service to customers and our Outside Sales team, and coordinating departments within Shepherd Controls and FCG sister brands.

Requirements

Exceptional communication skills, verbal and written
Understanding of the importance of following through with work
Able to be a team member and willing to help others
Inside sales and/or customer support experience
Able to multitask, keep organized, and work with several platforms
Ability to quickly learn product information
Detail-oriented with excellent problem-solving skills
Experience and record of meeting or exceeding sales goals

Nice To Haves

Salesforce experience preferred
Bilingual a plus

Responsibilities

Generate sales by proactively contacting customers, upselling, following up on quotes and orders, responding to inquiries, and providing solutions
Build customer relationships by timely following up on inquiries, periodically contacting customers to provide services and support, and by asking how we can help all in a professional manner
Being a team player by supporting others when out, having collaborative discussions, and helping with technical support and ideas
To have or gain knowledge on all product lines and areas of support by participating in product training, portal training, research, and keeping up to date with new products, specials, and incentive programs
To prepare and process quotes
To understand, track, and provide feedback on wins/losses of quotes
To prepare and process orders
To follow up on order status, delivery dates, order changes, and customer satisfaction
To prepare and follow up on RMAs
To provide customers with invoices upon request
Follow up on quotes, orders, expediting, and RMAs of any team member when required
Collaborate with vendors and represent the company with professionalism
Actively participate in company meetings and training courses
Create, Follow-up, and Modify Leads
Properly record all relevant information into P21, Salesforce, and quote tool
Diligently work to meet individual, team, and company bookings, margins, and revenue goals
Actively participate in incentive programs and product line promotions
Use all required tools, such as but not limited to Salesforce, P21, Quote tool, and Cross Sales tool
To work with other departments within the company for assistance with customer service needs (billing, tracking, engineering, etc.)
Adhere to processes and polices of the team and company
Work with outside sales to provide customer support and service
Be adaptable to new responsibilities assigned by management