Inside Sales Representative

Flow Control Group•Troy, MI

17h

About The Position

Total Filtration Services, Inc, is the largest full line distributor of filtration products and services in North America. We operate 13 stocking branch locations throughout the United States with our headquarters located in Troy, MI, and have a strong national network to manage any filtration needs. Our technical sales staff recommends filtration solutions based on each customer’s unique needs. We have a diverse background across numerous markets including Automotive, Aerospace, Food and Beverage, Data Centers, Chemical, Metals, Power Generation, General Industrial, Heavy Equipment and Oil/Gas Production. We support these markets by utilization of our preferred vendor strategy that leverages 90% of our spend with 80 of the world’s top manufacturers. Our in-plant value added services model continues to provide our customers with the highest levels of service focused on total cost of ownership and delivering year over year savings. The Inside Sales Representative is responsible for managing house accounts and supporting overall sales growth by proactively identifying new opportunities, maintaining strong client relationships, and delivering excellent customer service. This role includes generating and qualifying leads, managing a pipeline of opportunities, preparing quotes, and ensuring accurate data entry into CRM systems. The Inside Sales Representative collaborates closely with internal teams, suppliers, and Territory Managers to deliver effective solutions and technical support tailored to client needs, while also supporting broader branch and corporate initiatives.

Requirements

Keen customer focus
Proficiency in Microsoft Office, Outlook and Excel
Technical expertise related to product and service
Solid organizational and prioritization skills
Effective time management skills with demonstrated sense of urgency.
Strong analytical abilities
Tenacious with strong follow-through skills and attention to detail
Confident, competitive, and driven to succeed
Effective cold-calling and client-management skills
Excellent computer skills, including MS Office and internet navigation
Strong organizational skills with excellent time management
Ability to achieve and exceed monthly individual and team sales goals
Ability to learn technical information quickly and thoroughly
Team player and career-minded
Professional demeanor with high level of integrity and discretion
Self-starter with strong attention to detail
Results oriented professional with good analytical skills
Excellent oral communication skills with engaging phone abilities
Professional demeanor
Concise communication skills
Ability to communicate effectively with associates at all levels of the organization
High school diploma or equivalency required

Nice To Haves

Minimum 4 years prior inside sales experience preferred
Bachelor’s degree preferred

Responsibilities

Proactively contact prospective customers using internal resources and sales tools to generate qualified leads.
Manage a robust pipeline of opportunities with a focus on conversion, utilizing CRM tools to track and follow up on activity.
Build strong relationships with customers by understanding their business objectives and aligning products and services to meet their needs.
Maintain and grow existing accounts through targeted retention and engagement efforts.
Provide timely and accurate quotes using the company’s business systems.
Leverage technical knowledge of filtration products to support customers and provide value-added solutions.
Collaborate with Territory Managers, manufacturers, and suppliers to support the sales cycle and ensure customer satisfaction.
Accurately document all customer interactions and maintain detailed records within the CRM system.
Respond to customer inquiries with professionalism and product expertise.
Stay informed on product offerings and industry trends through continuous learning and self-study.
Support branch and corporate initiatives related to sales, customer support, training, and marketing efforts.
Use sales reports and CRM analytics to manage assigned accounts effectively and identify growth opportunities.
Comply with all company policies, procedures, and best practices.

Benefits

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

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