Inside Sales Representative - Remote

Race Communications

12d•$19 - $21•Remote

About The Position

As an Inside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers via phone, web, email, and selling tools serving as the voice of Race Communications. You will create meaningful connections with individuals, effectively conveying the exceptional value of our products and services to secure their business. You must possess excellent communication and customer service skills, as well as strong sales acumen to explain products and services, address questions and complaints, and provide effective solutions. Additionally, you will support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting and delivering reliable, high-quality internet services.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma, GED or equivalent required
Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and HubSpot) to manage customer data, track interactions, and analyze customer behavior
Increased customer through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
Consistently meet or exceed monthly sales quota given by Vice President of Sales and Marketing, achieving monthly target phone sales
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Nice To Haves

Proficiency in Spanish Language is desirable

Responsibilities

Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events
Research accounts, identifies potential sales opportunities, and generates interest
Meets or exceeds monthly sales goals
Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
Builds sustainable relationships and trust with customer accounts through open and interactive communication
Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements
Manages creation and presentation of quotations for opportunities as they are identified
Generates new business and promotes growth of existing accounts
Provides accurate, valid, and complete information when using our CRM and other provided software
Keeps detailed records of customer interactions, processes customer accounts, and files documents
Handles inbound calls, provides callers with product and service information
Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution
Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
Participates in outbound call campaigns and attends outside sales events (travel required)