Inside Sales Representative (67714)

Tireco, Inc•Jacksonville, FL

1d•$19 - $19

About The Position

As an Inside Sales Representative (ISR) for Tireco Distributors, you will maintain customer satisfaction through effectively handling customer sales inquiries, new product introductions, answering inbound customer sales calls, and making daily outbound sales calls to support ongoing sales and marketing campaigns. Telemarketing background would be ideal.

Requirements

High school diploma / G.E.D. or equivalent experience
2+ years of experience in a similar or related position
Excellent customer service track record
Basic knowledge of MS Office suite; Word, Outlook

Nice To Haves

Familiarity with NetSuite, preferred

Responsibilities

Provides exceptional customer service and sales support to all customers and team members
Effectively supports sales and customer service-related inquiries from customers through various channels, i.e., phone, chat, text, and email
Answers inbound customer phone calls
Makes outbound sales calls to support company objectives as assigned by the manager
Enters customer discussion points and other information in the Customer Relationship Management (CRM) system and coordinates follow-up activities
Provides information to customers about our products, services, campaigns, and programs
Develops new prospects and leads by making outbound phone calls and doing research online
Assists sales team and customers with new customer and credit applications
Supports the product returns process for new items and warranty claims
Maintains supplier point-of-sale brochures, catalogs, banners, and other items to support sales team members and customers
Compiles recommendations to improve the efficiency and effectiveness of key business processes
Works with other sales team members and sales team management to share best practices and implement improved sales practices
Availability to work Saturdays as part of team rotation; covering phones remotely using company equipment