Inside Sales Representative

IDEX•West Henrietta, NY

12d

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. About the role: The Inside Sales Representative supports customer inquiries, quotations, order entry, and account coordination. This role serves as a key point of contact for customers and works closely with internal teams to provide accurate information on pricing, delivery, and product availability. This position helps ensure a smooth flow of information between customers and internal departments, supports timely order processing, and assists in resolving issues that may impact customer experience. The role also contributes to sales forecasting activities, supports overall business and revenue objectives, and requires regular travel to support customer relationships and business needs. Success in this role requires strong organization, responsiveness, attention to detail, and consistent follow-up. This role is accountable for the accuracy of orders, responsiveness to customers, and effective coordination across internal teams.

Requirements

Associate degree or equivalent combination of education and experience required
Four years of related experience and/or training may be considered in place of a degree
Experience in customer service, order management, inside sales support, or a related role in a manufacturing or technical environment preferred
JD Edwards preferred
Experience supporting domestic and international orders preferred
Strong customer and people-focused mindset, with an understanding of how responsiveness and follow-through impact the business
Demonstrated ability to respond in a timely and professional manner and maintain clear communication with customers and internal stakeholders
Strong follow-up and follow-through to ensure issues, requests, and commitments are carried through to completion
Ability to build and maintain effective working relationships across departments
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Excel and other standard business software
Ability to research issues, identify solutions, and escalate concerns appropriately
Strong written and verbal communication skills
Ability to work with pricing, delivery, and order information accurately and efficiently

Responsibilities

Serve as a primary point of contact for customer inquiries by phone and email
Provide customers with pricing, delivery, and product information
Prepare and follow up on product quotations
Support preliminary RFQ activity, including gathering qualifying information and tracking RFQs through the system prior to quote stage
Enter customer orders and delivery changes into JD Edwards
Verify order delivery dates and support resolution of delivery delays
Research, clarify, and resolve customer issues in coordination with Production Control, Purchasing, Accounting, Warehouse, and other internal teams
Support return authorizations and customer repair activity through the process until resolution
Maintain customer account information, including part number cross references, sales information, contract delivery details, lead times, and reorder timing
Support monthly sales forecast activities and contribute data for forecasting efforts
Prepare reports and spreadsheets to support sales activity, customer visits, and internal tracking
Review open orders, purchase orders, and pricing history to support order management and issue identification
Communicate unresolved or elevated customer issues through appropriate channels
Support domestic and international order documentation, including trade compliance requirements as applicable
Partner with internal teams to communicate customer needs and support day-to-day account activity
Develop and maintain a working knowledge of products, applications, and customer use cases
Provide feedback to internal teams on customer issues, product performance, and recurring trends
Travel to support customer meetings, relationship management, and business needs
Comply with safety policies, procedures, and clean room protocols as required