Gulf Coast JCB - Inside Sales Representative

JCB North America • Baton Rouge, LA

7d

About The Position

The Inside Sales Representative supports Gulf Coast JCB’s machine sales coverage by providing exceptional customer service and proactive sales support. This role manages inbound and outbound customer interactions, promotes JCB products, generates quotes, closes sales opportunities, and supports Outside Sales.

Requirements

• Minimum 2 years inside sales or parts/service sales experience, preferably in equipment or rental.
• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Effective multitasking and time-management skills.
• Proficiency with CRM systems and Microsoft Office.
• Strong problem-solving ability and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound sales inquiries via phone and email.
• Make outbound calls to prospects and existing customers.
• Understand customer needs and recommend equipment solutions.
• Deliver accurate product information.
• Prepare quotes and follow-up to close sales.
• Process sales orders accurately.
• Support Outside Sales with lead generation and customer follow-up.
• Build and maintain strong customer relationships.
• Ensure high customer satisfaction through responsive communication.
• Handle customer concerns professionally.
• Maintain detailed CRM records.
• Provide regular sales activity updates to management.
• Create and publish approved social media or digital content.
• Monitor industry trends to support marketing efforts.
• Stay current on JCB product knowledge.
• Coordinate with operations for equipment delivery.
• Collaborate with the Gulf Coast JCB team to maintain a high-quality customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees