Inside Sales Representative

DexKo Global Inc • Springfield, MO

37d

About The Position

We are searching for an experienced Inside Sales Representative at our Branch Support Center-Springfield-MO facility.

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for Inside Sales Representative for Dexter distribution facilities.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
The Inside Sales Representative (ISR) plays a key role in driving growth by generating new business opportunities through proactive outreach to new, lost and existing customers. This role focuses on building and nurturing customer relationships while identifying opportunities to upsell, cross-sell and expand product and service adoption. The ISR should deliver high quality service, ensuring client needs are met while strategically uncovering new ways to create value.

Requirements

• College degree in Business, Marketing, or related field preferred (or equivalent work experience).
• 2+ years’ experience in inside sales, account management, or customer-facing roles (B2B preferred).
• Strong sales orientation with demonstrated ability to upsell and expand account value.
• Excellent communication skills—both written and verbal—with the ability to build rapport quickly.
• Highly organized with the ability to manage structured weekly outreach and follow-up schedules.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).
• Problem-solving mindset with a customer-first approach.
• Ability to handle objections and adapt messaging to different audiences.

Nice To Haves

• Experience selling automotive or trailer manufactured parts preferred but not required.

Responsibilities

• Engage with prospects to understand their needs and present tailored solutions.
• Conduct structured daily outreach (calls, emails, digital touchpoints) to engage new, existing and potential customers.
• Drive upselling and cross-selling initiatives to expand customer purchases across product lines and services.
• Identify sales opportunities within existing accounts and develop strategies to maximize revenue.
• Consistently meet or exceed assigned sales targets, including revenue growth, upsell penetration, and customer retention.
• Schedule and conduct virtual discovery calls and provide product demos/samples as necessary.
• Serve as a trusted point of contact for customers, addressing inquiries, orders, and service needs promptly and professionally.
• Develop strong customer relationships by understanding their business needs and aligning solutions accordingly.
• Collaborate with customer service and operations teams within the branch to ensure seamless delivery of products and services.
• Balance service-oriented tasks with proactive sales efforts to create a superior customer experience.
• Provide a positive customer experience to encourage long-term partnerships.
• Research, identify, and qualify potential customers within target markets.
• Maintain accurate records of customer interactions, sales activities, and opportunities in CRM systems.
• Prepare regular reports on outreach activities, pipeline progress, and account performance.
• Provide feedback to sales leadership on market trends, customer needs, and competitive activity.

Benefits

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees