Inside Sales Representative

Superior Essex•Fort Wayne, IN

About The Position

The Inside Sales Representative (ISR) plays a critical role in driving revenue growth and expanding Essex Brownell’s customer base. This role is focused on high-volume sales development, outbound engagement, and nurturing smaller and growth-stage customer accounts. ISRs are sales-first professionals who thrive in a fast-paced, goal-oriented environment. Their primary responsibility is to engage prospects and customers, identify opportunities, and convert interest into sales. While Customer Experience Representatives manage order accuracy and service execution, ISRs focus on building relationships, creating demand, and closing business. This role is ideal for career sales professionals who are motivated by targets, enjoy outbound outreach, and want to build a strong foundation in B2B sales within an industrial distribution environment.

Requirements

Associate or bachelor’s degree or commensurate experience preferred
Strong interest in sales and business development
Comfortable with high-volume outbound calling and customer engagement
Confident and persuasive verbal communication skills
Ability to handle objections and maintain resilience in a fast-paced environment
Strong time management and organizational skills
Comfortable using CRM tools, preferably Salesforce, and Microsoft Office applications

Nice To Haves

Previous experience in inside sales, call center sales, or customer-facing roles
Internship or coursework related to sales, marketing, or business
Interest in industrial, manufacturing, or technical products
Familiarity with lead qualifications, pipeline management, or sales metrics
Previous Sandler Sales training a plus

Responsibilities

Execute high-volume outbound sales activity, including approximately 100 calls per day
Follow up on web-generated leads, abandoned carts, trade show leads, and marketing campaigns
Prospect and re-engage inactive or low-volume customer accounts
Identify customer needs and recommend appropriate products or solutions
Qualify opportunities and convert interest into sales
Manage and grow a portfolio of smaller and developing customer accounts
Build and maintain relationships through regular outreach and follow-up
Identify cross-sell and upsell opportunities within assigned accounts
Support customer retention by maintaining consistent engagement
Partner closely with Customer Experience Representatives (CXRs) to ensure a smooth transition from sale to order fulfillment
Clearly communicate order details, expectations, and special requirements to CXRs
Remain engaged post-sale to support customer satisfaction and repeat business
Maintain accurate and up-to-date records in Salesforce and related systems
Track outreach activity, opportunities, and outcomes
Meet or exceed defined activity, pipeline, and revenue goals
Follow established sales processes while contributing ideas for improvement