Inside Sales Representative

Rennscot MFG•Woburn, MA

20h•Onsite

About The Position

We are seeking a highly organized and self-directed Inside Sales Representative to serve as the operational backbone of our sales department. In this role, you'll be far more than an order-taker—you'll be a trusted partner to sales leadership, owning the complete quoting process, managing customer relationships, and driving CRM excellence that powers our sales operations. You'll thrive in this position if you're someone who takes initiative, maintains composure under pressure, and finds satisfaction in bringing structure and excellence to complex, fast-moving operations. This is an opportunity to make a tangible impact on customer satisfaction, sales efficiency, and business growth while developing deep expertise in precision manufacturing. If you're a detail-oriented professional who combines customer service excellence with operational discipline and strategic thinking, this role is for you.

Requirements

At least 2 years of experience in inside sales, estimating, sales operations, or customer service within a manufacturing environment; bachelor's degree in business or related field preferred.
Demonstrated experience managing quoting or estimating processes with multiple concurrent projects.
Proven track record of customer-facing communication and account management.
Ability to read and interpret technical drawings, specifications, and customer requirements.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and demonstrated willingness to learn new software systems and adapt to evolving technology platforms.
Initiative & Self-Direction: You identify priorities and take action independently with minimal oversight, proactively solving problems before they escalate
Organizational Excellence: You maintain structured workflows across multiple responsibilities with exceptional attention to detail and accuracy
Customer Advocacy: You actively listen to customer needs, translate them into internal action, and build trust through consistent, reliable service
Tenacity & Persistence: You pursue quote completion, customer follow-up, and problem resolution with determination and follow-through
Adaptability: You effectively prioritize competing demands and shift seamlessly between priorities while maintaining quality in fast-paced environments
Composure Under Pressure: You remain calm and solution-oriented during high-pressure situations and periods of uncertainty
Continuous Learner: You display curiosity, seek feedback, and actively pursue opportunities to improve and grow
Dependability: You consistently follow through on commitments and take accountability for results
Excellent verbal and written communication skills with ability to translate customer needs into actionable internal directives and present information clearly to leadership
Strong interpersonal skills with proven ability to work effectively across departments to achieve shared goals
Ability to anticipate needs and provide proactive support to sales leadership and team objectives
Collaborative mindset with commitment to achieving shared business goals across functions
Maintains high levels of accuracy in estimates, data entry, and customer communications
Professional demeanor in all customer and internal interactions
Takes ownership of responsibilities and demonstrates accountability for outcomes
Solution-oriented approach to challenges with ability to identify and resolve process bottlenecks
Frequent standing, walking, and bending
Remaining in a stationary position (i.e., seated or standing if able) for prolonged periods
Employee will be required to move around the work site using pathways/ramps provided
Communicating with others to exchange information
Use of office equipment such as computers, telephones and filing systems will be required to fulfil duties
To conform to US Government export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the US Department of State.

Nice To Haves

Experience in machining or precision manufacturing industries preferred, knowledge of additive manufacturing processes and applications a plus.
Familiarity with ERP systems, quoting software, or CRM platforms (Salesforce, HubSpot, etc.) preferred.
Background in technical sales, sales operations, or engineering support roles a plus; experience implementing or managing CRM systems highly valued.
Understanding of contract terms, purchase order processing, and commercial negotiations preferred.
Or other combination of education and/or experience deemed equivalent.

Responsibilities

Own Quote and Estimate Management
Manage the complete quoting process from initial customer inquiry through quote delivery and follow-up, presenting completed quotes to leadership for final review with supporting context and recommendations
Prepare accurate estimates and pricing proposals by analyzing customer drawings and specifications
Coordinate with engineering, production, and other internal departments to gather necessary inputs for comprehensive quotes
Track quote status, manage follow-up timelines, and maintain organized quote pipelines
Effectively prioritize competing quote requests while maintaining quality, meeting deadlines, and demonstrating tenacity in pursuing quote completion and customer follow-up with minimal oversight
Maintain high levels of accuracy while managing multiple concurrent quoting activities
Take proactive initiative to identify and resolve bottlenecks in the quoting process
Deliver Exceptional Customer Account Support
Respond promptly to all customer inquiries regarding order status, product specifications, and general requests with urgency and responsiveness
Actively listen to and advocate for the voice of the customer while translating their needs into actionable internal communications
Serve as primary point of contact for assigned non-key customer accounts, providing exceptional and proactive customer service focused on responsiveness, relationship building, satisfaction, and retention
Handle routine commercial aspects of customer interactions while escalating technical inquiries to engineering as appropriate
Process purchase orders and coordinate with leadership for contract terms review
Build trust with customers through consistent, reliable, and professional interactions
Drive CRM Administration and Data Excellence
Support implementation and ongoing management of company CRM system, ensuring data integrity and consistent utilization of CRM best practices across the sales team
Take ownership of data quality and proactively identify opportunities to improve CRM utilization and effectiveness
Maintain accurate and current data on all customer communications, quotes, opportunities, and leads
Organize and manage customer pipeline and prospecting activities within the CRM
Generate reports and analytics to support sales planning and strategic decision-making
Adapt to evolving technology platforms and proactively develop more efficient processes for data entry and pipeline management through continuous learning and initiative
Support Business Development and Sales Operations
Provide organizational and administrative support to the Business Development Manager, including prospect research, outreach planning, and lead qualification activities
Maintain continuity of sales operations during absences of key personnel
Participate in weekly sales meetings and contribute to strategic planning discussions
Support execution of sales initiatives and special projects as assigned
Anticipate needs and take proactive action to support sales team objectives
Work collaboratively across departments to achieve shared business goals
Adapt quickly to changing priorities while maintaining productivity
Champion Professional Development and Continuous Improvement
Actively seek opportunities to deepen understanding of company products, processes, and industry
Stay current on industry trends, competitor activities, and market dynamics
Demonstrate commitment to ongoing learning and professional growth by soliciting and incorporating feedback
Participate in training and development opportunities
Display curiosity and initiative to continuously improve performance and processes
Other duties as assigned.