Inside Sales Representative

NextLink•Hudson Oaks, TX

1d•Onsite

About The Position

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. The Inside Sales Representative (ISR) will work as part of a cohesive team to support and enhance the experience of prospective residential customers. The ISR will report to the Inside Sales Supervisor and is responsible for inbound/outbound sales calls, web leads, completing the sales process and scheduling the install.

Requirements

Self-motivated with a competitive spirit
Ability to read, write, speak and understand English
Excellent communication skills – verbal and written
Displays professionalism with customers and team members
Extreme attention to detail
Computer savvy and quick to learn new technology and software
Ability to work efficiently in a fast-paced, team environment, with high volumes and short SLAs
Ability to build strong, working relationships with internal teams/departments
Results oriented with effective problem-solving skills
Ability to understand complex issues and drive through resolution
Self-directed with the ability to handle simultaneous tasks while working efficiently, effectively, and thinks independently
High School Diploma
1 year previous inside sales experience or similar experience selling a product or service
Previous experience in a performance driven role where hitting metrics is a requirement

Nice To Haves

Bilingual (Spanish)

Responsibilities

Create a positive customer experience with every contact
Responsible for hitting all goals and metrics each month
Process inbound web leads & sales calls from initial call/inquiry to schedule for install.
Make outbound calls to follow up with prospects
Assist in determining serviceability as well as creation and management of site surveys.
Work with the technical and discovery teams to ensure surveys are completed timely and accurately.
Manage order flow and adhere to established processes.
Maintain an array of product costs and fees (routers, towers, license fees, phone systems, etc).
Ability to establish multiple, internal working relationships within various levels of the organization.
Work as part of a cohesive inside sales team inclusive of the Inside Sales Supervisor, Sales Operations Manager, VP of Sales & Marketing, pre-and-post-sale technical teams, Business Development, and Elite Care Representatives.
Perform other duties as assigned