Inside Sales Representative - Central

SSAB•Muscatine, IA

9d•Onsite

About The Position

SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state of the art facilities strategically located in key regions across the U.S. SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure. POSITION PURPOSE The Inside Sales Representative is to service and maintain a relationship with customers and assure product is shipped as ordered in timeframe acknowledged.

Requirements

Four (4) years of sales / customer service experience
Excellent written and verbal communication skills
Proficiency working with MS Word, PowerPoint, Excel and Outlook
Ability to multi-task with shifting priorities
Strong organizational skills
High standards of accuracy and attention to detail
Ability to develop and maintain strong professional interpersonal relationships with customers and peers
Regular and reliable attendance
Associates degree

Nice To Haves

Manufacturing / steel sales experience
Bachelors degree in Business, Sales, Marketing or related field

Responsibilities

Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
Use SSAB’s automated sales system to manage accounts
Plan and maintain inventory programs through interaction with customers and internal scheduling
Conduct sales calls in conjuction with Regional Sales Manager
Accurately enter orders in electronic order entry system
Field sales inquiries from customers
Promptly prepare & submit price quotations to customers
Assist in gathering information & entering claims in electronic system
Enter all pricing exceptions & contractual pieces of business in electronic system for approval
Report order status to customers, and when necessary expedite orders accordingly
Gather market information
Investigate and request approval for price discrepancies
Effectively communicate all price changes and surcharges to customers
Obtain & disseminate customer feedback to the appropriate personnel within SSAB
Proactively anticipate customer’s needs and resolve customer issues
Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
Prepare and submit weekly highlight reports
Maintain current customer profiles
Office presence required
Regular and reliable attendance