Inside Sales Representative

ASSA ABLOY • Austin, TX

6h • Onsite

About The Position

An Amazing Career Opportunity for an Inside Sales Representative !! Location: Austin, TX Job ID: 45488 The Inside Sales Representative is responsible for managing the hardware and software maintenance, service contract renewal, and software subscription renewal process to maximize customer value and revenue growth. This role requires a high level of attention to detail and administrative acumen working with Salesforce CRM and integrated quoting module. The Inside Sales Representative will have a great deal of customer contact regarding contracts. This position is a hybrid of actively selling service contracts to our existing customer base coupled with administrative responsibilities to create quotes and manage opportunities. Inside sales and tele sales experience a plus. Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Biometric Identity Technologies BIO: At the Biometric Identity Technologies Business Area, within HID, we aim to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, we seamlessly and ethically protect people, places, and things, where we create a secure and equitable environment where everyone’s data is protected and their privacy respected. Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity. As our Inside Sales Representative , you’ll support HID’s success by:

Requirements

• A high level of organization and administrative professionalism and a high degree of attention to detail is required to be able to perform this role at the required level.
• Sales experience, especially in a technology sales environment is valuable.
• Strong skills in Salesforce CRM.

Nice To Haves

• Inside sales and tele sales experience a plus.

Responsibilities

• Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module.
• Quoting and selling managed services offered to identified end user customers.
• Managing subscription-based software renewals.
• Meeting or exceeding annual sales quota and objectives.
• Accurately configuring and pricing quotes for each customer based on type of sale and/or customer.
• Finding areas for upselling, consolidation or sales opportunities for equipment upgrades.
• Following up through emails and phone calls on quotes with no customer response.
• Performing discovery on existing customers who have systems not under current maintenance.
• Working with Technical Support and Sales to support customer needs and improve sales.
• Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics.
• Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations.
• Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations.
• Maintaining account team relationships and transferring leads as appropriate.
• Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Increase renewal sales for assigned end user accounts.
• Interacting extensively with internal departments including technical support, order management, and finance.
• Serving as a key contact for customers.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed