Inside Sales Representative

Pj Fitzpatrick•Lancaster, PA

1h•$16 - $18•Remote

About The Position

Inside Sales Representative – Join P.J. Fitzpatrick’s Dynamic Team! P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales team! This is your chance to be part of a company known for professionalism, integrity, and results, while building a career in a fast-paced, supportive, and fully remote work environment. Why You’ll Love This Role: As an Inside Sales Representative, you’ll be the first point of contact for homeowners, helping them connect with our sales team while delivering exceptional customer service. You’ll receive comprehensive training, enjoy performance-based bonuses, and have growth opportunities within our expanding organization. Location: Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland, Virginia, DC, New Jersey, or New York Compensation: $16–$18 per hour + bonuses based on performance

Requirements

Strong data entry and computer skills with a typing speed of at least 40 words per minute.
Excellent written and verbal communication abilities.
Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
Strong interpersonal skills to build relationships with customers and team members.
Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
Customer service experience

Responsibilities

Engage homeowners via phone and other communication channels to schedule appointments for our sales team
Use effective questioning and listening skills to provide a professional, positive customer experience
Follow company scripts while adding your personal touch to maintain consistent messaging
Identify opportunities to up-sell additional services and clearly explain product benefits
Address customer inquiries with accurate information and thoughtful problem-solving
Handle call transfers, messages, and other special telephone tasks efficiently
Maintain a positive demeanor while resolving concerns and conflicts
Build strong rapport with customers to enhance their experience
Collaborate with the sales team for smooth appointment scheduling and communication
Perform other related duties as assigned