Inside Sales Representative

Stark Exterminators•Melbourne, FL

About The Position

Stark Exterminators is looking to hire a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. This position earns an hourly rate plus commissions. In this position, you will show off your skills to influence. Whether you are speaking with an existing or a potential customer, you are charged with introducing and educating them on services that best benefit their needs and enrolling them in those services. You will also partner with Outside Sales by generating leads and appointments through your telephone conversations. A successful Inside Sales Representative works many of the lead-generating programs that are created by the corporate Inside Sales Department. You will be coached and supported by regional training managers. Furthermore, your data entry skills enable you to document your interactions and call activity with each customer in our customer relations management system. In addition to making outbound calls, you will support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.

Requirements

Previous customer service experience preferred
Excellent telephone skills
Basic computer skills
Ability to pass and maintain any state regulatory agency-required licensing/certification exams
Able to pass internal technical exams
High school diploma or equivalent
Able to work a 40-hour (minimum) workweek

Responsibilities

Sell additional services to existing and former customers by phone
Provide administrative support to service centers by answering phones, scheduling services, and managing payment data
Introduce and educate customers on services that best benefit their needs and enrolling them in those services
Partner with Outside Sales by generating leads and appointments through telephone conversations
Work lead-generating programs created by the corporate Inside Sales Department
Document interactions and call activity with each customer in our customer relations management system
Answer inbound calls for scheduling, billing, or problem resolution