INSIDE SALES REPRESENTATIVE

Custom Truck One Source•Bluffton, IN

About The Position

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. The position of Inside Sales Representative (ISR) will be responsible for providing rental and sales support to Territory Managers (TM), other business partners, as well as customers directly. The ISR will work cooperatively to develop, build, and strengthen long-term relationships and help to achieve superior customer satisfaction with Custom Truck One Source (CTOS) customers. The key role of the ISR is to determine the best solution(s) for the customer, develop quotations, follow-up, enter the order and support the logistics through successful delivery to the customer. This is done with the support and guidance of the TM and other team members. Success in this role is based upon exceeding the sales quota for your team, growing existing customer business and building relationships with new customers.

Requirements

Communication skills
Ability to Communicate with others who have inquiries about CTOS, and be able to exchange accurate information
Professional demeanor and excellent interpersonal and business level communication capabilities
Take the time to understand points made by business partners and customers, asking questions as appropriate
Monitor/assess performance of yourself, other individuals, or organizations to make improvements
Communicate effectively in writing as appropriate for the needs of the audience
Bachelor’s degree helpful, will consider any qualified candidates

Nice To Haves

Ability to learn and comprehend technical material
Computer and smartphone proficiency including the MS Office Suite primarily Outlook, Teams, and especially Excel and, as well as Salesforce
Ability to work with mathematical concepts, apply concepts such as fractions, percentages, ratios, and proportions
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions
3+ Years of utility industry products and services including tooling and safety equipment, or related industry rental/sales experience preferred (willing to train the right individual)
Power Distribution industry and sales experience preferred

Responsibilities

Learn and master operational procedures while being change and detail oriented
Communicate with business partners to ensure proper rental and sales administration tasks are being completed accurately; and quality customer service is provided
Ensure that all requests for quotes and sales are processed accurately and completely, all customers are promptly followed-up with at inception of quote request, and are kept apprised of the process during and after the rental or sale
Monitor email messages and company telephone to qualify, and manage quotes, rentals, and sales
Utilize technological tools to track data to decrease speed to quote times
Capitalize on all opportunities and diligently log all activity
Contact vendors and CTOS locations nationwide for shipping quotes and shipping of rental units and items that have been sold to customers
Learn and master the CTOS Parts Tools and Accessories OEM product line
Assist customers by cross-selling, up-selling, substitution of products, and appropriate add-ons