Inside Sales Representative

Circle K•Raleigh, NC

About The Position

Inside Sales Representative Job Description ESSENTIAL RESPONSIBILITIES Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges. Maintains industry knowledge including knowledge of competitive landscape. Demonstrates the ability to gather and submit detailed business information for underwriting and pricing. Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential. Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers. Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources. Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio. REQUIREMENTS High School diploma or equivalent 1-2 years of related sales experience Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers Excellent Product and Process knowledge Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale Time management and work prioritization skills Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc) Handles complex or unusual situations with ease Identifies opportunities to sell/retain a customer Identifies and takes action to improve process or situation Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership Must successfully pass a background investigation

Requirements

High School diploma or equivalent
1-2 years of related sales experience
Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
Excellent Product and Process knowledge
Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale
Time management and work prioritization skills
Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
Handles complex or unusual situations with ease
Identifies opportunities to sell/retain a customer
Identifies and takes action to improve process or situation
Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
Must successfully pass a background investigation
Must be able to perform the essential duties and responsibilities as described above.
Must be able to follow state, federal and company guidelines.

Nice To Haves

College degree
Previous customer facing phone work
Coaching experience or ambition preferred
Experience with Salesforce CRM
Must be computer literate in Word, Excel, Access and PowerPoint

Responsibilities

Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts.
Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.
Maintains industry knowledge including knowledge of competitive landscape.
Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.
Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.
Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers.
Coordinates the implementation and delivery of Circle K products to new customers.
Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis.
Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction.
Follows up on customer issues to ensure resolution through appropriate internal and external resources.
Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers.
Builds sufficient pipeline of new customers to maintain portfolio.