Inside Sales Representative

Argentum Medical • Largo, FL

14h • Hybrid

About The Position

The Inside Sales Representative is responsible for the overall increasing of sales with both existing and prospective customers. This position will focus largely on executing in/outbound calls, establishing strong relationships with new customers, achieving designated monthly sales metrics and supporting the customer service team.

Please note: Training will be in person. After demonstrating proficiency in all aspects of position, there is a hybrid option available.

Requirements

• High School Diploma, associate degree preferred.
• 3-5 years’ experience inside sales/customer service environment.
• Call center phone system/cloud based contact center-Five9 experience a plus
• Proven track record of successful sales experience preferred.
• Excellent communication/ customer relations skills with a strong attention to detail and critical thinking aptitude.
• Ability to work in a self-motivating, face-paced results-oriented environment.
• Data entry/CRM experience
• Strong computer skills with experience using Microsoft products including: Outlook, SharePoint, Teams, Excel

Responsibilities

• Build rapport with customers through professional phone etiquette and delivery of service throughout the entire customer sales lifecycle.
• Proactively engage in customer education ensuring product and application is completely understood.
• Contribute ideas and suggestions to proactively resolve any issues that arise throughout the customer interaction.
• Actively engaged in developing leads, proactively calling interested and prospective customers and driving opportunities to present additional products to current customers.
• Appropriate customer follow-up as needed to ensure customer service excellence.
• Achieve and exceed weekly, monthly and annual sales metrics.
• Data maintenance of all customer and sales related information is accurate and appropriately documented, within customer tracking systems, to ensure safety and security of information.
• Participate in activities designed to improve customer satisfaction and business performance.
• Continual education on all products (current and new) to ensure proficiency in answering customer questions and resoling issues as appropriate.
• Partnering with other team members throughout the organization to ensure customer service excellence and providing additional resources as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED