Inside Sales Representative

Border States • Farmington, NM

21h • Onsite

About The Position

The Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. This role utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. It involves growing relationships with customers and suppliers, managing projects, receiving and entering orders, providing consistent and timely follow-up on customer inquiries, coordinating and expediting deliveries, processing returns, running daily reports, and resolving customer and order issues. Border States is 100% employee-owned, which means employees are empowered to make decisions, find solutions, and receive rewards for their hard work.

Requirements

• 3+ years of prior customer service, city desk, or sales experience.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.

Nice To Haves

• Associate's business/trade degree.
• 3+ years of prior electrical distribution experience.
• Working knowledge of SAP software.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Responsible for managing projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary.
• Effectively processes returns to maximize value.
• Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
• Provides value to customer through the sourcing of material.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with and provides training as needed.
• Attends sales and product meetings, trade shows and technical training programs, as needed.
• May input TCCM cost savings documentation relevant to the assigned customer base.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or other designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses to their employee-owners upon the achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees