Inside Sales Representative

US LBM•Traverse City, MI

About The Position

Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region’s premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim. . A Brief Overview The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Requirements

High School Diploma or GED required.
1-3 years of experience in building material industry with basic knowledge of product and application required.
Ability to operate computer, calculator and cash register.
Knowledge of building supplies, applications, related equipment, and/or construction industry.
Good interpersonal and customer relations skills and excellent oral and written communication skills.
Should be familiar with inventory and inventory control.
Must be able to walk throughout yards, plants and offices.

Nice To Haves

1-3 years of inside sales experience preferred.

Responsibilities

Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
Coordinate purchase and delivery of special products.
Obtains information on pricing specifications, uses and availability.
Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
Maintains stock levels on the sales floor and in the stockroom.
Researches credits, returns, and late payments as needed.
Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
Handle special orders and advanced pricing; assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to Company’s commitment to workplace safety.
Participate in and complete assigned trainings.