Inside Sales-Central
About The Position
The Inside Sales Representative is to service and maintain a relationship with customers and assure product is shipped as ordered in timeframe acknowledged. ESSENTIAL FUNCTIONS Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information Use SSAB’s automated sales system to manage accounts Plan and maintain inventory programs through interaction with customers and internal scheduling Conduct sales calls in conjuction with Regional Sales Manager Accurately enter orders in electronic order entry system Field sales inquiries from customers Promptly prepare & submit price quotations to customers Assist in gathering information & entering claims in electronic system Enter all pricing exceptions & contractual pieces of business in electronic system for approval Report order status to customers, and when necessary expedite orders accordingly Gather market information Investigate and request approval for price discrepancies Effectively communicate all price changes and surcharges to customers Obtain & disseminate customer feedback to the appropriate personnel within SSAB Proactively anticipate customer’s needs and resolve customer issues Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality) Prepare and submit weekly highlight reports Maintain current customer profiles Office presence required Regular and reliable attendance
Requirements
- Four (4) years of sales / customer service experience
- Excellent written and verbal communication skills
- Proficiency working with MS Word, PowerPoint, Excel and Outlook
- Ability to multi-task with shifting priorities
- Strong organizational skills
- High standards of accuracy and attention to detail
- Ability to develop and maintain strong professional interpersonal relationships with customers and peers
- Regular and reliable attendance
- Associates degree
Nice To Haves
- Manufacturing / steel sales experience
- Bachelors degree in Business, Sales, Marketing or related field
Responsibilities
- Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
- Use SSAB’s automated sales system to manage accounts
- Plan and maintain inventory programs through interaction with customers and internal scheduling
- Conduct sales calls in conjuction with Regional Sales Manager
- Accurately enter orders in electronic order entry system
- Field sales inquiries from customers
- Promptly prepare & submit price quotations to customers
- Assist in gathering information & entering claims in electronic system
- Enter all pricing exceptions & contractual pieces of business in electronic system for approval
- Report order status to customers, and when necessary expedite orders accordingly
- Gather market information
- Investigate and request approval for price discrepancies
- Effectively communicate all price changes and surcharges to customers
- Obtain & disseminate customer feedback to the appropriate personnel within SSAB
- Proactively anticipate customer’s needs and resolve customer issues
- Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
- Prepare and submit weekly highlight reports
- Maintain current customer profiles
- Office presence required
- Regular and reliable attendance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
