INSIDE SALES REPRESENTATIVE #2094

Optical Cable Corporation • Roanoke, VA

4d • Onsite

About The Position

Basic Function: Contributes to increased sales by proactively servicing customer and prospects' needs to maximize sales, service satisfaction, and loyalty; pursues prospective leads and supports the outside sales force to ensure best-in-class service. Significant Responsibilities: Performs specific job responsibilities: Proactively find new sales opportunities and manage current opportunities in a given region. Process orders, provide quotes, and conduct regular follow-ups on orders in a proactive, accurate, and efficient manner. Increase quote close ratio by effectively following up on outstanding quotes. Conduct needs analysis, and identify applications and appropriate solutions per project. Respond to customer inquiries about product capabilities and provide features and benefits that differentiate OCC from the competition. Work in a team environment; coordinate efforts with outside sales team, business development, and marketing to ensure projects are awarded to OCC; regularly and consistently follow up with all parties involved to ensure sales are closed and service provided. Appropriately handle customer concerns and issues by servicing the customer directly or by involving the proper channels for a satisfactory resolution. Provide timely price quotations for existing and new customers. Provide the sales team (outbound inside sales, outside sales force, and sales engineers) with necessary information for effective customer proposals. Respond timely to customer inquiries regarding order/shipping status. Promotes OCC's service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organizational Responsibility: Services customer inquiries, coordinates sales efforts with other team members; works in a team environment with minimal supervision Communication: Regular communications with customers, prospective customers, and other sales members; frequent communication with support staff such as Shipping, Finance, and Engineering Confidentiality: Confidentiality must be maintained as it relates to customer service and customer accounts Financial Responsibility: Will construct and provide quotations that impact profitability. Accuracy is critical. Judgment: Expected to use independent judgment and to seek assistance as directed; errors could directly impact the customer relationship and revenue Compliance: Responsible for complying with internal pricing guides and all applicable laws and regulations, including ISO and SOX Travel: Minimal or infrequent travel to customer sites or events in assigned region

Requirements

• Associates degree is preferred combined with an applicable field or equivalent and appropriate sales and customer service experience
• 1-2 years of experience (Bachelor's degree desirable and may substitute for 2 years of experience)
• Intermediate skills in Microsoft software packages such as Word, Excel, and PowerPoint.
• Use CRM (customer relationship management) tools effectively and proactively
• Present information verbally and in writing regarding features and benefits of technical product
• Communicate effectively when handling customer inquiries and issues verbally and in writing.
• Read and follow basic instructions, understand and implement quality procedures
• Pay close attention to detail with the ability to complete assignments accurately
• Recognize, record, and resolve customer issues
• Organize assignments, complete tasks and manage time appropriately
• thorough knowledge of the fiber optic cable, enterprise connectivity, and applied interconnect systems through interaction with prospects and customers.

Nice To Haves

• Bachelor's degree desirable and may substitute for 2 years of experience

Responsibilities

• Proactively find new sales opportunities and manage current opportunities in a given region.
• Process orders, provide quotes, and conduct regular follow-ups on orders in a proactive, accurate, and efficient manner.
• Increase quote close ratio by effectively following up on outstanding quotes.
• Conduct needs analysis, and identify applications and appropriate solutions per project. Respond to customer inquiries about product capabilities and provide features and benefits that differentiate OCC from the competition.
• Work in a team environment; coordinate efforts with outside sales team, business development, and marketing to ensure projects are awarded to OCC; regularly and consistently follow up with all parties involved to ensure sales are closed and service provided.
• Appropriately handle customer concerns and issues by servicing the customer directly or by involving the proper channels for a satisfactory resolution.
• Provide timely price quotations for existing and new customers.
• Provide the sales team (outbound inside sales, outside sales force, and sales engineers) with necessary information for effective customer proposals.
• Respond timely to customer inquiries regarding order/shipping status.
• Promotes OCC's service excellence and quality.
• Champions OCC's mission, vision and values
• complies with policies and procedures, ethical standards and Code of Conduct.

Benefits

• OCC offers a positive work environment driven by 15 Essential Points of Success, which is how OCC aspires to operate and is an integral part of our corporate philosophy and culture.
• OCC offers a competitive benefits package to promote health and financial security for you and your family that includes company-sponsored health, dental, and vision plans, Health Savings Accounts (HSA's), Flexible Spending Accounts (FSA's), life insurance, short and long term disability coverage, optional supplemental insurance plans; including, critical illness and accident, a 401(k) plan, an Employee Assistance Program (EAP), education assistance, and wireless discounts.
• Employees are also provided with security options including Healthy Rewards®, Secure Travel®, Will Preparation, and Identity Theft protection as well as generous paid time off and holiday schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees