Inside Sales Representative
About The Position
Inside Sales Representative Location: Eastvale, CA Starting Rate: $28.85/hour Role Summary Keystone Automotive Operations, Inc. is currently hiring an Inside Sales Representative for our Eastvale, CA location. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.
Requirements
- 1+ years of related applicable call center experience.
- HS Diploma or equivalent.
- Solid Microsoft Office experience
- Strong time management and organization skills
- Strong written and verbal communication skills
- Demonstrates attention to detail and accuracy in work assignments.
- Ability to communicate effectively and tactfully with customers
- Ability to thrive in a group/team environment
- Flexible to work variable schedules, if needed.
- Ability to work under pressure comfortably.
- Ability to travel, up to 10%, for customer visits or trade shows
- Will show up on time, as scheduled
Nice To Haves
- Automotive aftermarket industry experience.
- Some college coursework/degree preferred.
- Prior sales or account management experience
- Experience in training / educating people (Example: Teaching your customer how to use online/system features)
Responsibilities
- Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
- Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
- Perform analysis of individual customer base to determine causes for customer growth and/or decline
- Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
- Provide front-line incoming phone queue support, including technical support
- Proper entry of quotes and orders.
- Serve as the initial point of contact for all customer service-related issues/concerns
- Build long-lasting business relationships with the customer base
- Maintain daily phone metric standards established by the management team
- Initiate and support the continual improvement of LKQ and Keystone Automotive Operations, Inc.'s quality improvement system.
- Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
- Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
- Accurately complete supporting order documentation
- Cultivate new business by prospecting and developing relationships with potential customers.
- Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
- Advise the customer on substitution or modification of the part when the part requested is not available.
- Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
- Independently evaluate criteria and propose an appropriate price for parts
- Assume other duties as assigned.
Benefits
- Health Benefits: Medical, Dental, Vision, HSA/FSA Options
- Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
- Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
- Paid Time Off (PTO) & Holidays
- Education Support: Tuition Assistance and Scholarships for Dependents
- Employee Referral Bonus Program
- Employee Purchase Discounts
- Professional Opportunities: Ongoing training, internal growth, and leadership development
- Inclusive Culture: Team-driven environment that values innovation and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
