Inside Sales Representative

PrimeSource BP•Rochester, NY

48d

About The Position

Sells and supports full line of products to assigned customers and explores new customer segments for expansion possibilities. Owns the relationship with assigned customer and assigned TM book of business. Prioritize solution selling to drive top-line growth.

Requirements

To perform this job successfully, an individual should have strong knowledge and understanding of CRM systems, Company Reporting Software, Internet Software, Spreadsheet and Word Processing software.
Knowledge of I-Pad use helpful. SAP, preferred

Responsibilities

Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times
Enters warehouse and direct orders, RMAs and credit memos
Handle inbound call/email flow with urgency
Can effectively make outbound calls to core customers, house accounts and prospects to effectively message PrimeSource's value proposition
Investigates and resolves customer problems with accuracy and urgency
Makes decision on when/how to connect customer with other PrimeSource support resources (e.g., PS Direct, Product Sales Specialists, Territory Manager, etc.)
Draws heavily on category manager knowledge and support to sell the full offering of products available through PSBP
Conducts regular touch points with customers to both maintain current business and expand PrimeSource's share of wallet
Interacts with customers through mobile methods (email, text, phone call, etc.) to maintain consistent connection
Is organized & knowledgeable of current market conditions, campaigns and pricing
Coordinates with other resources within PrimeSource as needed to better serve customers and territory managers
Is able to create sales quotes including pricing, credit terms, discounts, service commitments, etc.to obtain orders or program business.
Communicates and understands competitive pricing across product categories.
Participates in monthly reviews with their supervisor or manager.
Is consistently at work and on time; ensures work responsibilities are covered when absent and arrives at meeting and appointments on time.