Inside Sales Representative

Entrepreneur Cooperative

1d • Remote

About The Position

We are looking for sales-driven and customer-focused professionals to join a fast-paced automotive service team. This role is ideal for someone who thrives in a high-volume call environment, enjoys building rapport with customers, and knows how to turn warm leads into confirmed appointments. This is not cold calling. You will be speaking with warm leads and existing customers, helping them understand their service needs, schedule appointments, and identify additional services that may benefit them. Success in this role requires strong communication skills, confidence on the phone, and the ability to meet performance goals while delivering an excellent customer experience.

Requirements

• Previous experience in Sales Development, Call Center, Inside Sales, or Customer Service
• Proven ability to manage high call volumes
• Strong phone presence and confidence speaking with customers
• Skilled in consultative selling and closing without being overly aggressive
• Experience meeting or exceeding sales and service KPIs
• Comfortable using CRM systems and managing customer information accurately
• Strong organizational skills and attention to detail
• Typing speed of 40+ WPM
• Ability to perform well in a fast-paced, metrics-driven environment
• Strong communication and active listening skills
• A customer-first mindset with a sales-oriented approach
• Confidence in building trust and guiding conversations toward action
• Accountability, consistency, and goal orientation
• Ability to multitask and stay organized under pressure

Nice To Haves

• Automotive experience is a plus, but not required

Responsibilities

• Handle a high volume of inbound and outbound calls, typically 75–100 calls per day
• Convert customer conversations into confirmed vehicle service appointments
• Meet or exceed KPIs related to conversion rates, upselling, cross-selling, and revenue performance
• Recommend additional repairs, maintenance services, and service upgrades based on customer needs
• Provide a high-quality, customer-first experience in every interaction
• Clearly communicate service options, timelines, and pricing information
• Use CRM tools to manage leads, schedule appointments, and document customer interactions accurately
• Coordinate with internal teams to ensure smooth handoffs and strong follow-through

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed