Inside Sales Representative (Trusted Advisor)

Sonida Senior Living•Addison, TX

3d•Remote

About The Position

Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 96 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family. Job Description: The Inside Sales Representative is a critical team member in our sales organization, providing a best-in-class experience for potential resident families as they begin the process to find an appropriate senior living community. The Inside Sales Representative must be seen as a Trusted Advisor and help potential residents understand the process and understand the SSL options based on their needs. Inside Sales Representatives should have experience in the senior living space, working with potential resident families to place in appropriate senior living communities. The Inside Sales Representative needs a team-first attitude and approach and needs to work well with local Sales Directors and referral source organizations. The Inside Sales Representative/Trusted Advisor will have several core responsibilities:

Requirements

Bachelor's degree in business, communication, marketing or related field
Minimum of 10+ years in a sales and marketing function, preferably in the senior living space.
Ability to quickly understand industry-specific sales and market dynamics and incorporate knowledge into all initiatives.
Track-record of introducing creating and executing new sales and marketing programs successfully, while on time and on budget.
Ability to work closely with local CLTs, with emphasis on the Sales Directors, while working closely with colleagues at the home office; and Operations leadership.
Success with local-community outreach, and the ability to identify these referral sources and create best-practices that can be shared with other Sales Directors
Effective written and oral communication skills.
Ability to complete multiple tasks and high volume of work on deadline
Strong proficiency with PC programs including Microsoft Word, Excel, PowerPoint and Outlook and designated CRM (Yardi, Welcome Home or other)

Responsibilities

Take incoming inquiries from APFM, Sonida Web, Caring.com and others for potential resident families, and guide them through the process of finding a home in the SSL portfolio.
Must prioritize speed to lead practices.
Key objective is to book in-person (occasional virtual) tours between prospect families and community Sales Directors (or designated on-site back-ups) Ability to have strong conversion in this area.
Ensure potential resident families have necessary information to attend tour by providing day-before or day-of reminders, and follow-up with potential resident families after engaging with community tour
Work within a given geography, and team with Sales Directors from the associated communities, as well as appropriate referral organizations (A Place For Mom, Caring, etc.)
Must be knowledgeable about each community the TA supports. Pricing, availability, LOC, amenities, etc.
Must have excellent communication skills with prospective families and the community teams.
Provide general information about senior living, and the process of finding a new home – Inside Sales Representative should be viewed as a trusted advisor.
Remote work opportunity with the potential for some travel and or time spent in communities.
Must be dedicated to excellent CRM knowledge and use.
Must be able to work as needed with sales directors to move families toward a MI.
Must be highly capable of nurturing new leads as well as existing leads as needed to assist communities with conversion within the sales process.