Inside Sales Representative - Medical Device (Fully Remote)

Axena Health, Inc.•Las Vegas, NV

3d•$24 - $28•Remote

About The Position

This role is a fully remote role but a requirement to work MST or PST business hours with the ability to work in most states. A brief introduction to the role: The Consumer Sales Representative communicates the value of pelvic floor muscle training using the leva® Pelvic Digital Health System, empowering women to make an informed choice about their pelvic health through superior service and accuracy of information. This role works closely with internal team members to provide the best patient experience possible. The successful candidate will demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders, to learn complex technical material related to health care and women’s health, and to ensure a positive and professional customer experience while consistently focusing on closing sales and meeting goals.

Requirements

Education and Experience: Bachelor’s Degree and 3+ years’ sales experience preferred, preferably in medical device, pharmaceutical, healthcare or consumer product related field.
Selling Skills and Objection Handling: Demonstrates ability to build rapport quickly, active listening, overcomes objections, effectively influence and motivate others to take action
Communication Skills: Delivers oral and written communications that make an impact and persuade their intended audiences. Effectively handles interactions at all levels and appropriately responds to sensitive situations.
Results Orientation: Focuses on the solution and drives for positive resolution and results consistently. Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
Accountability: Demonstrates ownership and resolve for producing high quality work and exceptional service. Ensure agreements and commitments throughout the process are fulfilled in a timely manner.
Effective Self-Management and Action Orientation: Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals. Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations. Effectively handles multiple challenges or tasks through prioritization and multi-tasking. Appropriately escalates issues requiring additional support to manager.
Customer Service: Provides customers, both internally and externally, with a high level of service related to all inquiries, orders and shipments. Handles inbound calls, performs outbound calls, and correspondence as needed to ensure customer satisfaction. Responds to all customer contact promptly, efficiently and accurately. Advocates for customers internally. Demonstrates ability to successfully resolve customer issues including order discrepancies, complaints, billing and shipping issues.
The ability to work outside normal business hours to meet business objectives is required.
Required Travel: <10%

Nice To Haves

Knowledge of and experience supporting patients in women’s health is preferred.
Experience working in a high-volume contact center environment is preferred.
Experience with Salesforce or other CRM system is preferred.
Experience interrupting pharmacy and/or DME insurance plan coverage is preferred.
Formal sales training and certification is preferred.

Responsibilities

Promote and sell Axena’s products to prospective customers. This will include:
Making outbound calls to women who have expressed interest in Axena’s product line.
Handling inbound calls from potential customers who have learned about Axena’s products from their physician, their physical therapist or from marketing campaigns.
Communicate pharmacy and/or DME insurance coverage to patient, ability to sell through insurance.
Answering inquiries about Axena products and their correct use, as well as about competitive products.
Communicate with women about intimate health care issues and anatomical functions in a mature and professional manner, with patience, empathy and maturity.
Deliver superior customer service on all inbound and outbound calls, emails and/or chat sessions.
Document each customer profile and interaction accurately and thoroughly in the CRM systems according to internal procedures.
Review recorded calls with manager to identify best practices and areas of opportunity, and work with manager to implement changes as a result of customer feedback.
Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact sales.
Meet or exceed monthly, quarterly and yearly sales and customer service goals.
Provide frequent feedback and suggestions to support an environment of continuous process improvement.
Ensure customer data, including personal, credit card and health information, is protected as explained in Axena’s Regulatory and Compliance policies.
Ensure quality standards are met per company Quality Policy.
Perform a broad range of sales, customer support and administrative tasks, and other duties as assigned.