Inside Sales Representative - Local Sales

US Foods•Rosemont, IL

7d•Onsite

About The Position

US Foods is building a next-generation Inside Sales team to engage, grow, and retain customers across the country. This Inside Sales/Flex Sales Representative role combines proactive outbound prospecting with strategic inside account management for small- and medium-sized independent operators who prefer a lighter-touch, remote relationship model. This position is ideal for sales professionals who are highly motivated, self-directed, and skilled at balancing pipeline growth with maintaining strong customer relationships. The successful candidate will demonstrate strong sales acumen, instinct for the customer, proficiency with CRM (customer relationship management) tools, and the ability to drive both new and existing account performance from a centralized office environment. WHY JOIN OUR TEAM · Opportunity to be part of an innovative hybrid sales model that redefines customer engagement · Competitive base salary with performance incentives · Comprehensive benefits, paid time off, training, and career development opportunities · Be part of a mission-driven organization helping local, small business restaurants thrive BECOME A US FOODS® ASSOCIATE! Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it! Schedule This role will be onsite 5 days a week (Monday - Friday) in Rosemont, IL

Requirements

Minimum 3 years in a customer-facing sales role (inside or field sales)
Demonstrable success in prospecting, account management, and achieving sales goals
Exceptional verbal and written communication, negotiation, and presentation skills
Strong organizational and time-management abilities to balance prospecting and account service
Analytical mindset with comfort using data and trends to identify growth opportunities
Self-motivated, ambitious, and able to thrive in a fast-paced, metrics-driven environment
Comfortable with video conferencing and digital engagement tools (Teams, Zoom, dialers)
Collaborative approach and adaptability to cross-functional teamwork
Strong problem-solving and organizational skills
Ability to self-prioritize workload, meet deadlines and follow through on commitments
Proficient computer skills; Microsoft Office products
Proficiency in Salesforce or similar CRM systems
High School Diploma or GED

Nice To Haves

BILINGUAL- Spanish/English Preferred
Bachelor’s Degree
Prior experience in foodservice distribution or related B2B environment strongly preferred

Responsibilities

Conduct 15+ outbound calls per day to primarily independent restaurant prospects, using CRM and dialer tools to build and maintain a robust sales pipeline
Identify, qualify, and convert new opportunities through pitching, active listening, counseling, and effective objection handling
Partner closely with Marketing, Sales Enablement, and IT teams to refine targeting and improve lead quality
Maintain meticulous CRM (Salesforce) records of call activity, outcomes, and next steps
Support onboarding of new customers and ensure a smooth handoff between Inside Sales and Field Sales teams, when appropriate
Own and grow assigned customer relationships for a defined portfolio of primarily small- to medium-sized independent restaurant customers
Conduct regular account calls (via phone) to cover needs, assess satisfaction, identify growth /cross-sell/upsell opportunities, and proactively address service or product concerns
Develop and execute customer-specific strategies to drive product and category penetration, optimize profitability, and foster customer loyalty
Communicate market trends, new products, and promotional opportunities to assigned accounts
Manage pricing conversations and coordinate with cross-functional partners (Credit, Operations, Replenishment, etc.) to resolve administrative issues efficiently
Monitor customer purchasing patterns and retention metrics to anticipate needs and mitigate churn
Utilize CRM to track and record all customer communications and touchpoints
Engage internal stakeholders to address customer challenges, ensuring timely resolution and customer satisfaction
Provide feedback on sales processes, scripts, and systems to continuously improve team performance
Provide feedback on account segmentation approach to ensure the highest-quality leads are being funneled to the right initial outreach channel (inside sales vs. outside sales)
Execute key company initiatives and contribute to sales strategy and tactical planning as requested
Supports other team members by sharing best practices resources, actively participating in virtual team training activities, and providing constructive feedback, if requested
Attends weekly huddles with eagerness to learn and independently seeks to apply new learnings
Solicits and responds well to coaching and feedback provided in 1:1 sales planning calls and virtual work-withs; actioning feedback into improvement quickly
Update Individual Development Plan and prepare for check-ins with respective leaders
Engage in formal US Foods performance management process
Strive to learn and benchmark against industry trends (e.g., Engage in industry peer groups)
Pursue other personal learning and development initiatives (e.g., LinkedIn learning, ERG memberships, etc.)