Inside Sales Representative, Leasing
About The Position
Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. Please note that Leasing Consultant is the internal title of this role. Hourly associates earn $24, plus a tiered commission structure that rewards strong performance. On average, commissions are $100 per move-in, with the opportunity to earn more as you reach higher performance tiers. Comprehensive training and ongoing mentorship are provided to support your success. The ideal candidate is ambitious, self-motivated, and driven by opportunities for advancement. There is no face-to-face client interaction, sales are conducted over-the-phone. All leads are warm, therefore NO cold-calling is involved.
Requirements
- High school diploma or GED equivalent
- 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.
- Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
- Errors in judgment may cause short-term impact to co-workers and supervisor.
Nice To Haves
- Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
- Previous phone sales experience is a plus.
Responsibilities
- Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
- Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which included assessing clients' needs and pairing them with the best home that fits their criteria.
- Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
- Maintain in-depth knowledge of each community and apartments within the assigned portfolio.
Benefits
- All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
- With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
- Additionally, most positions are eligible for a housing discount of 20%.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
