Inside Sales Rep

Pivot + Edge•Dallas, TX

11d

About The Position

The Inside Sales Representative is responsible for supporting the sales organization by managing order entry, pricing, and supply chain coordination while ensuring exceptional customer service. This role acts as the primary point of contact for day-to-day customer needs and serves as the link between suppliers, customers, and our sales leadership team.

Requirements

Strong attention to detail and accuracy in data entry and order processing.
Excellent communication skills for customer and supplier interaction.
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
Experience with ERP/MRP systems (Oracle, SAP, AS400, or similar).
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and organizational skills.
3–5 years in Inside Sales, Customer Service, or Operations.
Familiarity with supply chain processes and demand/supply cycles.

Nice To Haves

Experience in semiconductor or electronics distribution preferred.

Responsibilities

Process quotes, customer forecasts, and sales orders accurately and on time.
Manage order tracking, expediting, cancellations, invoicing, credit issues, RMAs, and problem resolution.
Maintain accurate spreadsheets for customer and supplier forecasts/orders.
Ensure pricing, part numbers, quantities, and terms are correct to prevent entry errors.
Set up new accounts and coordinate credit applications for internal and external setup.
Respond promptly to customer inquiries regarding order status, changes, and delivery schedules.
Process RFQs and manage pricing updates in coordination with suppliers and internal teams.
Track and communicate supplier PCNs (Product Change Notices) and coordinate related supply chain actions.
Maintain organized records of quotes, orders, and pricing in ERP and CRM systems.
Collaborate with Sales Leadership to ensure smooth operations and customer satisfaction.